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Customer Engineer - Advanced

  • Job
    Full-time
    Junior (1-2 years)
  • Engineering
  • Phoenix

AI generated summary

  • You need technical understanding, customer service experience, storage knowledge, and willingness to work weekends to be our Advanced Customer Engineer.
  • You will assist with installations, replace failed components, manage parts returns, respond to trouble calls, communicate with team members, and maintain administrative duties.

Requirements

  • 1 Year + Customer Service Experience
  • General Technical Understanding
  • Technical College or Trade School training in Computer Science or related field
  • Experience with Hitachi or like storage, SAN and network environments, is a plus
  • Must have basics of today’s technology platforms in the storage arena
  • Operating Systems knowledge is a plus
  • Must be able to work weekends and nights for on-call duty

Responsibilities

  • Assist with specified installations, under the direction of a senior level Customer Engineer depending on skill level acquired
  • Replace simple failed components, such as HDD, FMD, SSD’s, Controllers, Power Supplies
  • Responsible for Parts Return and administrative duties such as maintaining Salesforce
  • Respond to trouble calls within Hitachi Vantara guidelines
  • Communicates clearly with other team members and management

FAQs

What are the main responsibilities of a Customer Engineer - Advanced?

The main responsibilities of a Customer Engineer - Advanced include providing direct support, assisting in installations and maintenance, monitoring error logs, replacing components as needed, maintaining client relationships within geography, delivering solutions support, leading escalation resolution, and mentoring partners, customers, and new hires.

What skills are required for a Customer Engineer - Advanced?

Skills required for a Customer Engineer - Advanced include technical expertise, the ability to learn quickly, strong problem-solving skills, excellent communication skills, the ability to work under pressure, and the ability to build and maintain client relationships.

Who does a Customer Engineer - Advanced report to?

A Customer Engineer - Advanced will work under the direction of a senior Customer Engineer in the Customer Service & Support (CS&S) organization.

What is the career progression for a Customer Engineer - Advanced?

The career progression for a Customer Engineer - Advanced may involve moving into a senior Customer Engineer role, a manager position within the CS&S organization, or transitioning into a specialized technical role within the company.

How does a Customer Engineer - Advanced handle escalated issues?

A Customer Engineer - Advanced is responsible for leading escalation resolution, working closely with the senior Customer Engineer to find solutions to complex technical issues and ensure customer satisfaction.

Changing the way data fuels innovation.

Technology
Industry
5001-10,000
Employees
2017
Founded Year

Mission & Purpose

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.