FAQs
What is the primary role of a Customer Executive at PepsiCo?
The primary role of a Customer Executive at PepsiCo is to represent the company in the market by managing distributors, planning and executing joint business plans, and driving sustainable sales capability.
What qualifications are required for the Customer Executive position?
The required qualifications include any undergraduate degree, preferably a post-graduate degree from a Tier 2/3 college, and an MBA is preferable.
How many years of experience are needed for this position?
Candidates should have at least 2 years of experience in FMCG or a similar sales and distribution role.
What skills are essential for a Customer Executive?
Essential skills include negotiation, communication, people management, time management, critical thinking, analytical ability, and problem-solving.
What are the key responsibilities of a Customer Executive?
Key responsibilities include delivering secondary monthly targets, building relationships in the market, training sales representatives, managing distributor health, and ensuring compliance with joint business plans.
What tools or software knowledge is expected for this role?
Knowledge of computer applications such as Excel, Word, and Outlook is expected, along with data proficiency in the ROI model.
Who will I be interacting with internally and externally in this role?
Internally, you will interface with the Area Sales Manager, Market Development Manager, Sales Development Manager, Revenue Manager, Supply Chain Manager, Unit Finance Manager, and Unit HR Manager. Externally, you will interact with customers, distributors, and salesmen from third parties.
Is it necessary to know the local language for this role?
While knowledge of the local language is good to have, basic English proficiency is also required.
What is the importance of training in this position?
Training is crucial as it involves one-on-one coaching of sales representatives to enhance their business understanding and sales capability, which ultimately drives sales and market execution effectiveness.
How does a Customer Executive contribute to distributor development?
A Customer Executive facilitates the development of distributors on PepsiCo sales competencies and ensures adherence to the joint business plan to improve their return on investment.