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Customer Executive

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PepsiCo

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need any undergrad degree, preferably an MBA, 2 years in FMCG sales, strong Excel skills, local language, and abilities in negotiation, communication, time management, and problem-solving.
  • You will drive sales growth, maximize distribution, manage stock availability, train sales teams, monitor performance, build relationships, and ensure compliance and efficient delivery in the market.

Requirements

  • Any under graduation
  • Post Graduation (Tier 2/3 College)
  • Preferable MBA
  • 2 Years
  • FMCG/ Similar Sales
  • Sales and Distribution
  • FMCG Sales and Distribution Model
  • Computer - Excel, Word, Outlook
  • Local language (good to have) and Basic English
  • Data proficiency - ROI Model
  • Negotiation
  • Communication
  • People management
  • Time Management
  • Critical Thinking
  • Analytical Ability
  • Problem Solving

Responsibilities

  • Delivering Secondary monthly targets and Gross Revenue growth
  • Planning routes efficiently to increase productivity
  • Increase Net Distribution by increasing number of outlet served
  • Increases Weighted Distribution by increasing SKU count in existing outlets
  • Ensuring stock availability and Rack Execution as per planogram
  • Relationship building in the market to maximize customer satisfaction
  • One-on-One training of PSRs to develop business understanding & sales capability
  • Monthly target setting for each salesmen
  • Works with salesmen in market to coach him/her on market execution
  • Monitors salesmen performance using regular sales reports
  • Communicates incentives and motivates salesmen to achieve targets
  • Distributor/Hub/Spokes appointment and retirement for territories
  • Managing DB health (ROI) by ensuring adherence to Joint Business plan
  • Jointly responsible for recruitment and retention of sales representatives
  • Minimizing expiry/stales by ensuring FIFO and stacking norms of products
  • Tracking correct and timely delivery of orders in the market
  • Ensuring food compliance of every distributor
  • Facilitating development of distributor on PepsiCo sales competencies

FAQs

What is the primary role of a Customer Executive at PepsiCo?

The primary role of a Customer Executive at PepsiCo is to represent the company in the market by managing distributors, planning and executing joint business plans, and driving sustainable sales capability.

What qualifications are required for the Customer Executive position?

The required qualifications include any undergraduate degree, preferably a post-graduate degree from a Tier 2/3 college, and an MBA is preferable.

How many years of experience are needed for this position?

Candidates should have at least 2 years of experience in FMCG or a similar sales and distribution role.

What skills are essential for a Customer Executive?

Essential skills include negotiation, communication, people management, time management, critical thinking, analytical ability, and problem-solving.

What are the key responsibilities of a Customer Executive?

Key responsibilities include delivering secondary monthly targets, building relationships in the market, training sales representatives, managing distributor health, and ensuring compliance with joint business plans.

What tools or software knowledge is expected for this role?

Knowledge of computer applications such as Excel, Word, and Outlook is expected, along with data proficiency in the ROI model.

Who will I be interacting with internally and externally in this role?

Internally, you will interface with the Area Sales Manager, Market Development Manager, Sales Development Manager, Revenue Manager, Supply Chain Manager, Unit Finance Manager, and Unit HR Manager. Externally, you will interact with customers, distributors, and salesmen from third parties.

Is it necessary to know the local language for this role?

While knowledge of the local language is good to have, basic English proficiency is also required.

What is the importance of training in this position?

Training is crucial as it involves one-on-one coaching of sales representatives to enhance their business understanding and sales capability, which ultimately drives sales and market execution effectiveness.

How does a Customer Executive contribute to distributor development?

A Customer Executive facilitates the development of distributors on PepsiCo sales competencies and ensures adherence to the joint business plan to improve their return on investment.

What makes you unique, makes us better.

Retail & Consumer Goods
Industry
10,001+
Employees
1965
Founded Year

Mission & Purpose

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place. Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

Benefits

  • Well-being

    We offer programs for you and your family to help you reach your personal physical, emotional and financial well-being goals.

  • Retirement Benefits

    Our savings and retirement benefits are designed to help you reach your future retirement goals.

  • Health and Insurance Benefits

    We’re committed to helping you and your family live a healthy lifestyle. Our medical options provide access to quality, affordable health care.