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Customer Experience Advisor

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Quadient

27d ago

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • London

Requirements

  • You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
  • You’re excellent on the phone, personable and confident in talking to customers
  • You demonstrate creative problem-solving approach
  • You’re organised, and can manage multiple, simultaneous assignments
  • You’re self-motivated with the ability to work under pressure and to challenging deadlines

Responsibilities

  • We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.
  • Opportunity is offered hybrid at our Stratford, London office.
  • Your role in our future:
  • You’ll provide first level support for all customers via telephone, email and live chat.
  • You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
  • You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
  • We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

FAQs

What does a Customer Experience Advisor do at Quadient?

As a Customer Experience Advisor at Quadient, you will be responsible for ensuring that our clients have exceptional experiences when using our customer communication solutions. This may involve providing support, troubleshooting issues, and offering guidance on how to optimize their use of our products.

Together, we deliver solutions that create relevant and personalized interactions. Because connections matter.

Technology
Industry
5001-10,000
Employees
1924
Founded Year

Mission & Purpose

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. ​ Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. ​ Because connections matter.