Logo of Huzzle

Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

image

Santander

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You must have exceptional customer service skills, effective communication, flexibility, teamwork, and the ability to adapt to business needs. UK work eligibility is required.
  • You will assist customers in branch and over the phone, handle transactions, answer calls, build relationships, and improve the customer experience through product knowledge and innovative solutions.

Requirements

  • Proven ability to deliver outstanding customer service either from a face to face or a telephony background
  • The ability to communicate effectively with customers to truly understand their needs
  • You will require the right to work in the UK (please see details below)
  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Openness to a broad range of activities even if outside of standard expectations
  • Ability to grow, adapt and change accommodating business needs and priorities

Responsibilities

  • Acting as the first point of contact for customers in branch or over the phone
  • Assisting with day-to-day transactions, queries and servicing
  • Answering customer calls into our contact centre
  • Building relationships and finding solutions
  • Developing your knowledge of services and products to help our customers
  • Identifying new ways to improve the customer experience

FAQs

What is the job title for this position?

The job title is Customer Experience Advisor.

What is the nature of the contract for this position?

This is a 12-month fixed term contract.

How many hours per week will I be working?

You will be working 24½ hours per week.

What is the base salary for this role?

The base salary is £24,538 pro-rata along with an additional £500 flexible benefit.

Where is this position based?

This role is based in the Greenford branch.

What are the main responsibilities of a Customer Experience Advisor?

The main responsibilities include acting as the first point of contact for customers, assisting with transactions and queries, answering customer calls, building relationships, and identifying ways to improve the customer experience.

What are the essential requirements for this role?

The essential requirements are a proven ability to deliver outstanding customer service and effective communication skills to understand customers' needs.

What are the desirable skills for candidates applying for this position?

Desirable skills include a desire to go above-and-beyond for customers, effective teamwork abilities, and flexibility in undertaking a variety of activities.

What are the working hours for this part-time role?

The working hours are across Monday to Saturday, from 8:00am to 6:00pm.

What benefits are offered with this role?

Benefits include a pro-rata salary, 25 days’ holiday plus bank holidays, healthcare benefits, pension contributions, and access to employee discount platforms, among others.

Is there a requirement for the right to work in the UK?

Yes, candidates must have the right to work in the UK through nationality, visa, or work permit.

How can I apply for this position?

If you're interested in this role, you can apply directly as instructed in the job posting.

Who can I contact if I need assistance with the recruitment process?

You can contact resourcing@santander.co.uk or call 0870 414 9080 for assistance.

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.