FAQs
What is the job title for this position?
The job title is Customer Experience Advisor.
What is the nature of the contract for this position?
This is a 12-month fixed term contract.
How many hours per week will I be working?
You will be working 24½ hours per week.
What is the base salary for this role?
The base salary is £24,538 pro-rata along with an additional £500 flexible benefit.
Where is this position based?
This role is based in the Greenford branch.
What are the main responsibilities of a Customer Experience Advisor?
The main responsibilities include acting as the first point of contact for customers, assisting with transactions and queries, answering customer calls, building relationships, and identifying ways to improve the customer experience.
What are the essential requirements for this role?
The essential requirements are a proven ability to deliver outstanding customer service and effective communication skills to understand customers' needs.
What are the desirable skills for candidates applying for this position?
Desirable skills include a desire to go above-and-beyond for customers, effective teamwork abilities, and flexibility in undertaking a variety of activities.
What are the working hours for this part-time role?
The working hours are across Monday to Saturday, from 8:00am to 6:00pm.
What benefits are offered with this role?
Benefits include a pro-rata salary, 25 days’ holiday plus bank holidays, healthcare benefits, pension contributions, and access to employee discount platforms, among others.
Is there a requirement for the right to work in the UK?
Yes, candidates must have the right to work in the UK through nationality, visa, or work permit.
How can I apply for this position?
If you're interested in this role, you can apply directly as instructed in the job posting.
Who can I contact if I need assistance with the recruitment process?
You can contact resourcing@santander.co.uk or call 0870 414 9080 for assistance.