FAQs
What is the starting salary for the Customer Experience Advisor role?
The starting salary is £24,468, which includes a base salary of £22,400, an additional £500 flexible benefit, and up to £1,568 discretionary performance-related pay.
What are the main responsibilities of the Customer Experience Advisor?
The main responsibilities include acting as the first point of contact for customers, assisting with transactions and queries, answering customer calls, building relationships, and identifying ways to improve the customer experience.
Is this a full-time role?
Yes, this is a full-time permanent branch-based role, working 35 hours a week, typically across Monday to Saturday.
Where is the role based?
The role is based in our St Austell branch.
What are the essential requirements for this position?
Essential requirements include a proven ability to deliver outstanding customer service, effective communication skills to understand customer needs, and the ability to work flexibly within a team.
What benefits are offered to employees?
Employees are offered a starting salary, 25 days' holiday plus bank holidays, a discretionary performance-related annual bonus, voluntary healthcare benefits, a pension contribution, and access to discounts on various retailers and services.
How does the pension scheme work?
Santander contributes 8% of your salary to your pension, even if you don't contribute yourself. If you choose to contribute as well, Santander will pay in up to 12.5% of your salary.
Do I need to have a right to work in the UK to apply?
Yes, every individual must have the right to work in the UK to commence employment with Santander.
Is there an opportunity for career progression within this role?
Yes, there are opportunities for growth and development as you adapt and take on new challenges within the role.
How can I apply for this position?
If you are interested in this role, please apply through the designated application process outlined in the job posting.