Logo of Huzzle

Home

Matches

Explore

Manage

Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

image

Santander

Aug 29

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Glasgow, +6
  • Quick Apply

AI generated summary

  • You must deliver exceptional service, handle inquiries and complaints, have banking knowledge, strong communication skills, attention to detail, and prior customer service experience. Flexibility in shifts is needed.
  • You will deliver exceptional customer service, assist with inquiries, promote products, resolve complaints, and collaborate with your team to enhance customer relationships.

Requirements

  • Job Requirements:
  • - Deliver exceptional customer service through inbound interactions
  • - Effectively handle customer inquiries and complaints
  • - Utilize a range of communication channels to resolve customer issues
  • - Knowledge of retail and business banking products and services
  • - Strong communication and interpersonal skills
  • - Ability to work in a fast-paced environment and handle multiple tasks efficiently
  • - High attention to detail and accuracy
  • - Flexibility to work various shifts, including weekends and evenings
  • - Previous customer service experience in a retail or banking environment is preferred

Responsibilities

  • Job Responsibilities:
  • - Deliver exceptional customer service through all customer interactions
  • - Provide guidance and support to customers to meet their financial needs
  • - Conduct customer servicing activities and enhance customer relationships
  • - Assist customers with account inquiries and transactions
  • - Identify opportunities to promote banking products and services
  • - Resolve customer complaints and issues in a timely and professional manner
  • - Contribute to a positive team environment and collaborate with colleagues to achieve common goals

FAQs

What is the job title for this position?

The job title is Customer Experience Advisor.

In which sector is this job position?

This job position is in Retail & Business Banking.

What are the main responsibilities of a Customer Experience Advisor?

The main responsibilities include handling customer interactions and providing exceptional service to enhance overall customer experience.

Where is this job located?

This job is located in the United Kingdom.

What level is the Customer Experience Advisor role?

The role is classified as S1 level.

Is there a focus on customer interactions in this role?

Yes, the role specifically emphasizes customer interactions.

What qualifications are required for this position?

While specific qualifications aren't mentioned, strong communication skills and customer service experience are typically essential for this role.

Can I expect training if I'm hired for this position?

Yes, training is usually provided to ensure that Customer Experience Advisors are well-equipped to assist customers effectively.

Is there an opportunity for career advancement in this role?

Yes, there are opportunities for career advancement within the company, especially for those who excel in customer experience.

How can I apply for this Customer Experience Advisor position?

You can apply for this position through the company's official careers page or job portal where the listing is posted.

image

Santander

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.