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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

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Santander

Aug 29

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Quick Apply

AI generated summary

  • You must have a proven track record in outstanding customer service, strong communication skills, and the right to work in the UK. Flexibility and teamwork are key attributes for success.
  • You will assist customers with transactions and queries, handle calls, build relationships, enhance your product knowledge, and seek improvements for the customer experience.

Requirements

  • What you’ll bring
  • Proven ability to deliver outstanding customer service either from a face to face or a telephony background
  • The ability to communicate effectively with customers to truly understand their needs
  • You will require the right to work in the UK (please see details below)
  • It would also be nice for you to have
  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Openness to a broad range of activities even if outside of standard expectations
  • Ability to grow, adapt and change accommodating business needs and priorities
  • What else you need to know
  • This is a part-time permanent branch-based role, working 28 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
  • The role is based in our Felixstowe branch

Responsibilities

  • The difference you’ll make
  • Acting as the first point of contact for customers in branch or over the phone
  • Assisting with day-to-day transactions, queries and servicing
  • Answering customer calls into our contact centre
  • Building relationships and finding solutions
  • Developing your knowledge of services and products to help our customers
  • Identifying new ways to improve the customer experience

FAQs

What is the working schedule for the Customer Experience Advisor role?

The role is part-time and involves working 28 hours across Monday to Saturday, between the hours of 8:00 am and 6:00 pm.

What is the starting salary for the Customer Experience Advisor position?

The starting salary for this position is £24,468 pro-rata, which includes a base salary of £22,400 pro-rata along with an additional £500 flexible benefit and up to £1,568 discretionary performance-related pay.

What qualifications or experiences are required for this role?

You should have a proven ability to deliver outstanding customer service, either from a face-to-face or telephony background, and the ability to effectively communicate with customers to understand their needs.

Is experience in banking necessary for this position?

While experience in banking is not explicitly stated as a requirement, a background in customer service is crucial, and any relevant experience in a financial service environment may be beneficial.

Are there opportunities for career development in this role?

Yes, there are opportunities to grow, adapt, and change within the role, accommodating business needs and priorities while enhancing your knowledge of services and products.

What benefits are offered with the Customer Experience Advisor position?

Benefits include 25 days of holiday plus bank holidays, a discretionary performance-related annual bonus, voluntary healthcare benefits, access to wellbeing apps and classes, pension contributions, and a variety of discounts through an online employee discount platform.

Is this position suitable for individuals without the right to work in the UK?

No, all applicants must have the right to work in the UK, either through nationality, visa, or work permit. If you do not have the right to work, the application will not proceed.

How can I get assistance during the recruitment process?

If you need any support during the recruitment process, you can contact Santander at resourcing@santander.co.uk or call 0870 414 9080 for assistance.

Where is the role based?

The role is based in the Felixstowe branch of Santander.

What type of tasks will I be responsible for in this role?

You will be responsible for acting as the first point of contact for customers, assisting with transactions and queries, answering customer calls, building relationships, and identifying ways to improve customer experience.

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.