FAQs
What is the working schedule for the Customer Experience Advisor role?
The role is part-time and involves working 28 hours across Monday to Saturday, between the hours of 8:00 am and 6:00 pm.
What is the starting salary for the Customer Experience Advisor position?
The starting salary for this position is £24,468 pro-rata, which includes a base salary of £22,400 pro-rata along with an additional £500 flexible benefit and up to £1,568 discretionary performance-related pay.
What qualifications or experiences are required for this role?
You should have a proven ability to deliver outstanding customer service, either from a face-to-face or telephony background, and the ability to effectively communicate with customers to understand their needs.
Is experience in banking necessary for this position?
While experience in banking is not explicitly stated as a requirement, a background in customer service is crucial, and any relevant experience in a financial service environment may be beneficial.
Are there opportunities for career development in this role?
Yes, there are opportunities to grow, adapt, and change within the role, accommodating business needs and priorities while enhancing your knowledge of services and products.
What benefits are offered with the Customer Experience Advisor position?
Benefits include 25 days of holiday plus bank holidays, a discretionary performance-related annual bonus, voluntary healthcare benefits, access to wellbeing apps and classes, pension contributions, and a variety of discounts through an online employee discount platform.
Is this position suitable for individuals without the right to work in the UK?
No, all applicants must have the right to work in the UK, either through nationality, visa, or work permit. If you do not have the right to work, the application will not proceed.
How can I get assistance during the recruitment process?
If you need any support during the recruitment process, you can contact Santander at resourcing@santander.co.uk or call 0870 414 9080 for assistance.
Where is the role based?
The role is based in the Felixstowe branch of Santander.
What type of tasks will I be responsible for in this role?
You will be responsible for acting as the first point of contact for customers, assisting with transactions and queries, answering customer calls, building relationships, and identifying ways to improve customer experience.