FAQs
What is the primary mission of Tilt?
The primary mission of Tilt is to make fashion accessible to all and inspire everyone to dress a little better by creating a joyful and affordable shopping experience.
What kind of working environment can I expect at Tilt?
Expect a seriously fast-paced and challenging working environment that is experimental and focused on building a groundbreaking shopping experience. The culture is ambitious, friendly, and centered on winning together.
What are the main responsibilities of a Customer Experience Agent?
As a Customer Experience Agent, you will represent Tilt with a positive attitude, provide support via email and chat, resolve customer concerns related to various topics, handle sensitive information with diligence, and share customer feedback to improve processes.
What are the requirements for this position?
Requirements include being fluent in English, having at least 1 year of experience in email/chat-based customer support, the ability to juggle issue resolution with concise communication, and evening and weekend availability.
Is prior experience in the fashion industry necessary for this role?
While not required, knowledge of the fashion industry is considered a bonus and can be beneficial for the role.
Do I need to be available on weekends?
Yes, evening and weekend availability is required, with flexibility to accommodate varying shifts based on business needs.
What perks and benefits does Tilt offer?
Perks and benefits include stock options, a MacBook Pro with a tech budget, flexible and hybrid working arrangements, gym access at the Canary Wharf office, and opportunities for fully remote work.
Is knowledge of additional languages advantageous for this role?
Yes, fluency in additional languages is considered a bonus and may enhance your application.
What is the ideal candidate profile for the Customer Experience Agent position?
The ideal candidate is ambitious, curious, relentless, a problem solver without ego, and excited to help build the future of shopping.