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Customer Experience Agent

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Tilt

8d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Toronto

AI generated summary

  • You must be fluent in English, have 1+ years in email/chat support, excel in concise communication, and be available evenings and weekends with flexible shift adaptability.
  • You will provide exceptional email and chat support, resolve customer issues, manage sensitive information, and share feedback to improve processes and address root causes.

Requirements

  • Fluent in English
  • 1+ years of experience in email/chat-based customer support
  • The ability to juggle issue resolution and concise communication
  • Evening and weekend availability, with flexibility to accommodate varying shifts based on business needs

Responsibilities

  • Represent Tilt with a positive, customer-first attitude
  • Provide outstanding support via email and chat
  • Quickly address and resolve customer concerns related to onboarding, orders, payments, fulfillment, etc.
  • Handle sensitive and confidential information with the utmost diligence
  • Share recurring customer feedback and trends with the team to enhance processes and fix root causes

FAQs

What is the primary mission of Tilt?

The primary mission of Tilt is to make fashion accessible to all and inspire everyone to dress a little better by creating a joyful and affordable shopping experience.

What kind of working environment can I expect at Tilt?

Expect a seriously fast-paced and challenging working environment that is experimental and focused on building a groundbreaking shopping experience. The culture is ambitious, friendly, and centered on winning together.

What are the main responsibilities of a Customer Experience Agent?

As a Customer Experience Agent, you will represent Tilt with a positive attitude, provide support via email and chat, resolve customer concerns related to various topics, handle sensitive information with diligence, and share customer feedback to improve processes.

What are the requirements for this position?

Requirements include being fluent in English, having at least 1 year of experience in email/chat-based customer support, the ability to juggle issue resolution with concise communication, and evening and weekend availability.

Is prior experience in the fashion industry necessary for this role?

While not required, knowledge of the fashion industry is considered a bonus and can be beneficial for the role.

Do I need to be available on weekends?

Yes, evening and weekend availability is required, with flexibility to accommodate varying shifts based on business needs.

What perks and benefits does Tilt offer?

Perks and benefits include stock options, a MacBook Pro with a tech budget, flexible and hybrid working arrangements, gym access at the Canary Wharf office, and opportunities for fully remote work.

Is knowledge of additional languages advantageous for this role?

Yes, fluency in additional languages is considered a bonus and may enhance your application.

What is the ideal candidate profile for the Customer Experience Agent position?

The ideal candidate is ambitious, curious, relentless, a problem solver without ego, and excited to help build the future of shopping.

Shop like never before 🛸

Technology
Industry
1-10
Employees

Mission & Purpose

Tilt is a company that focuses on creating and providing technology solutions for project management and collaboration. The core of their offerings lies in developing applications and platforms that facilitate team coordination, task management, and project planning. Tilt's ultimate goal is to be a leading provider of user-friendly and efficient tools that enhance teamwork and project efficiency. Their purpose centres around enabling teams to collaborate seamlessly, improving communication and productivity in the workplace. Through their applications, Tilt aims to contribute to creating work environments where projects are managed more effectively, fostering innovation and successful outcomes.