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Customer Experience Associate

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TD

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Surrey
  • Quick Apply

AI generated summary

  • You need a high school diploma and 1+ years of relevant experience. A post-secondary degree in a related field is preferred.
  • You will handle customer transactions, provide service and product advice, resolve concerns, promote offerings, and support team objectives while ensuring compliance and continuous improvement.

Requirements

  • Experience & Education
  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Responsibilities

  • Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.
  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
  • Assist with responding and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
  • Support the achievement of business objectives by supporting advice goals.
  • Promote products, advice, services and banking capabilities.
  • Understand and apply operating policies and procedures.
  • Contribute to business objectives for Operational Excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions / activities as necessary.
  • Support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
  • Be knowledgeable of and comply with Bank Code of Conduct.
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
  • Support the team by continuously developing knowledge in own area.
  • Participate in personal performance management and development activities, including cross training within own team.
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities.
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce.
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally.
  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact.
  • Requires a broad knowledge regarding basic product suite of business supported.
  • Evaluates and recommends customer solutions from established options.
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others.
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion.
  • Impacts team results through the quality of the services or information provided to customers.
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area.
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
  • Requires working knowledge and skills developed through formal training or work experience.
  • Generally reports to a Manager Customer Experience or Branch Manager.

FAQs

What is the job title for this position?

The job title for this position is Customer Experience Associate.

Where is the work location for this role?

The work location for this role is Canada.

What are the working hours for this position?

The working hours for this position are 18.75 hours per week.

What line of business does this role fall under?

This role falls under Personal & Commercial Banking.

How is the compensation structured for this position?

We’re committed to providing fair and equitable compensation; candidates are encouraged to have an open dialogue with HR regarding pay details for this role.

What are some key responsibilities of a Customer Experience Associate?

Key responsibilities include creating exceptional customer experiences, completing financial transactions accurately, resolving customer concerns, and promoting products and services.

What qualifications are required for this position?

A high school diploma is required, along with 1+ years of relevant experience. A post-secondary or undergraduate degree in a related field is preferred.

How does TD support employee development?

TD supports employee development through regular career conversations, training programs, access to an online learning platform, and various mentoring programs.

Is there a training and onboarding process for new hires?

Yes, training and onboarding sessions will be provided to ensure new hires have everything they need to succeed in their new role.

What should candidates expect during the interview process?

Candidates of interest will be contacted to schedule an interview, and TD strives to communicate outcomes to all applicants via email or phone call.

Are accommodations available during the interview process?

Yes, accommodations such as accessible meeting rooms and captioning for virtual interviews can be provided to help remove barriers for candidates.

Is fluency in multiple languages required for this job?

No language requirement is specified for this position.

How does TD promote a positive work environment?

TD promotes a positive work environment by fostering team effectiveness, supporting diversity, and contributing to a fair and equitable workplace.

TD

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Employees

Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.