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Customer Experience Associate

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TD

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Winnipeg
  • Quick Apply

AI generated summary

  • You need a high school diploma and 1+ years of relevant experience; a post-secondary degree in a related field is preferred.
  • You will enhance customer experiences through transactions, support inquiries, promote products, and collaborate with the team while ensuring compliance and accuracy in all activities.

Requirements

  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Responsibilities

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally
  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

FAQs

What is the location for this job?

The job is located in Canada.

What is the working hours for this position?

The working hours for this position are 15 hours per week.

What line of business does this role fall under?

This role falls under Personal & Commercial Banking.

Can I discuss compensation details before applying?

Yes, you are encouraged to have an open dialogue with a member of our HR Team to ask compensation-related questions, including pay details for this role.

What are the primary responsibilities of a Customer Experience Associate?

The primary responsibilities include creating an exceptional customer experience, completing financial transactions accurately, resolving customer concerns, and promoting products and services.

What level of experience is required for this position?

A High School diploma and/or 1+ years of relevant experience is required. A post-secondary or undergraduate degree in a related field is preferred.

How does this role contribute to business objectives?

This role supports the achievement of business objectives by promoting products, contributing to operational excellence, and ensuring accuracy in customer transactions.

What opportunities are there for career development?

The organization offers regular leadership and development conversations, mentoring programs, and access to an online learning platform to support your career growth.

Is training provided for new employees?

Yes, training and onboarding sessions will be provided to ensure you have everything you need to succeed in your new role.

What should I do if I need accommodations during the interview process?

You should let us know if you’d like accommodations (such as accessible meeting rooms or captioning for virtual interviews) to help remove barriers so you can participate throughout the interview process.

TD

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Employees

Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.