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Customer Experience Lead

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ea Change

16d ago

  • Job
    Full-time
    Expert Level
  • Banking & Finance
  • Edinburgh

AI generated summary

  • You must be an experienced Customer Experience Lead for an established financial services client. Opportunity to extend beyond initial 6 months.
  • You will lead a team of designers to shape customer engagement, implement design strategy, collaborate with research teams, and mentor platform designers.

Requirements

  • Excellent opportunity for an experienced Customer Experience Lead to work with an established financial services client with scope to extend beyond initial 6 month period.

Responsibilities

  • This contractor will play a pivotal role in leading a team of designers to shape the way our client engage and build relationships with their customers.
  • Take responsibility for shaping and implementing design strategy and customer experience
  • Work with research teams to better understand the needs of the business
  • Understand design goals and challenges in the context of the business and engineering priorities
  • Mentor and coach Designers within the platform, building a strong culture and collaboration

FAQs

What is the key role of a Customer Experience Lead in this position?

The key role of a Customer Experience Lead in this position is to lead a team of designers in shaping and implementing design strategy and customer experience for our financial services client.

What experience is required for this role?

The ideal candidate should have experience in customer journey, digital transformation, and digital banking. They should also have experience in working with research teams and understanding design challenges in the context of business and engineering priorities.

What responsibilities does the Customer Experience Lead have in this position?

The Customer Experience Lead is responsible for shaping and implementing design strategy, working with research teams to understand business needs, and mentoring and coaching designers within the platform to build a strong culture and collaboration.

Is there potential for this role to extend beyond the initial 6-month period?

Yes, there is potential for this role to extend beyond the initial 6-month period, depending on performance and business needs.

Looking to fill a single permanent or interim requirement or require an entire project solution, we can support you.

Human Resources
Industry
11-50
Employees
1998
Founded Year

Mission & Purpose

ea Change Group is a consultancy company that specializes in driving organisational transformation and change management for businesses. Their ultimate mission is to enable organisations to adapt and thrive in today's rapidly evolving business landscape by providing strategic advice, expertise, and practical solutions to manage change effectively. The company's purpose is to support clients in achieving successful and sustainable transformations, enhancing their operational efficiency, employee engagement, and overall performance, thereby contributing to the growth and success of businesses in the UK and beyond.