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Customer Experience Lead- Bloorwest Village (Full Time)

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Scotiabank

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Toronto

Requirements

  • Excellent leadership skills, able to coach and develop your team
  • Strong customer service skills
  • Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
  • Excellent communication skills
  • Availability to work a flexible schedule
  • Previous banking experience is a strong asset
  • Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Responsibilities

  • Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong customer relationships and deliver excellent customer service
  • Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
  • Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Act as a change management lead by assisting with the implementation of new policies and procedures

Finance
Industry
10,001+
Employees

Mission & Purpose

Welcome to Scotiabank. We serve thousands of customers, families, and communities across the globe, helping them achieve success through advice, products, and services. Follow for news, insights, thought leadership and more.

Culture & Values

  • Respect

    Everyone is always treated with dignity; diverse backgrounds and experiences are what make us better as a whole.

  • Integrity

    Acting honorably comes first – earning the trust of our customers (and each other) is what matters most.

  • Passion

    We’re enthusiastic about what we do, and want you to feel the same way. Imagine coming in to work, and actually feeling excited to learn!

  • Accountability

    We commit, we take action, and most importantly, we take responsibility for those actions. It’s just the right thing to do.