FAQs
What is the primary responsibility of a Customer Experience Lead at Scotiabank?
The primary responsibility of a Customer Experience Lead at Scotiabank is to oversee high-performing Retail Service teams, ensuring that customer relationships are strengthened and that excellent customer service is delivered, all while championing Scotiabank’s core values and culture.
What are the key tasks I would be expected to perform in this role?
In this role, you would be expected to lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates, build strong customer relationships, act as the Officer in Charge (OIC) during emergencies or customer escalations, identify opportunities to enhance customer experiences, and assist with implementing new policies and procedures as a change management lead.
What skills are essential for success in the Customer Experience Lead position?
Essential skills for success in this position include excellent leadership and coaching abilities, strong customer service skills, previous experience managing a team, excellent communication skills, flexibility in scheduling, previous banking experience, and strong technical skills to promote digital/self-service banking options.
Is previous banking experience required for this role?
While previous banking experience is not strictly required, it is considered a strong asset for candidates applying for the Customer Experience Lead position.
What opportunities for development can I expect if I take this job?
You can expect a rewarding career path with diverse opportunities for professional development, support from leadership through meaningful development conversations, internal training to aid in your growth, and recognition and rewards for high performance.
Where is this job located?
This job is located in Toronto, Ontario, Canada.
How does Scotiabank support inclusivity within the recruitment process?
Scotiabank is committed to creating and maintaining an inclusive and accessible environment for everyone. If candidates require accommodation during the recruitment and selection process, they are encouraged to inform the Recruitment team so appropriate arrangements can be made.
How can I apply for the Customer Experience Lead position?
Candidates must apply directly online to be considered for this role. It’s important to follow the application instructions provided by Scotiabank.
What is the company's guiding purpose?
Scotiabank's guiding purpose is "for every future," which reflects their commitment to helping customers, their families, and their communities achieve success through a wide range of financial products and services.