FAQs
What are the travel requirements for the Customer Experience Manager position?
Travel is required up to 20% for this position.
What will be my primary responsibilities as a Customer Experience Manager?
You will drive the successful adoption and utilization of Cisco technologies and services within customer organizations, ensuring delivery of customer-aligned outcomes and cultivating executive and technical relationships.
What skills are necessary for this role?
You need strong communication and relationship-building skills, a background in customer success and technology adoption, experience managing financials, and the ability to advocate for customers effectively.
Is there a minimum experience requirement for this position?
Yes, a minimum of 3 years of delivery experience and strong understanding of software lifecycle practices is required.
Do I need to speak additional languages for this role?
Yes, Spanish language proficiency is required for the position.
Who will I be working with in this role?
You will be partnering with Customer Technical and Operational Leaders, Executives, and collaborating with various teams including Sales, Renewals, and Customer Success to drive value realization.
What benefits are offered to employees?
Employees have access to quality medical, dental, and vision insurance, a 401(k) plan with matching contribution, paid holidays, Paid Time Off (PTO), and opportunities to volunteer.
Will I have financial responsibilities in this role?
Yes, you will own financials including services revenue and margin, and will be required to make strategic financial decisions.
Does Cisco promote diversity and inclusion?
Yes, Cisco is committed to diversity, equality, and inclusion, with various initiatives and communities to support these goals.
How is the salary structured for this position?
The salary is projected based on hiring location and ranges reflect base salary only, excluding equity or benefits. Performance-based incentives may also apply.