FAQs
What is the role of the Customer Experience Partner at Roche?
The Customer Experience Partner actively engages with internal and external stakeholders, serving as the engagement interface for defined customers and managing core activities related to disease areas and events locally and internationally.
What qualifications are required for this position?
Candidates should have 1-3 years of experience in the pharmaceutical industry, familiarity with the UAE healthcare environment, a strong scientific medical background, and experience in managing local and international congresses.
What type of experience is preferred for this role?
The ideal candidate should possess experience in cross-functional teams, stakeholder management, market landscape understanding, and methodologies related to market research, including qualitative and quantitative analysis.
What key responsibilities does the Customer Experience Partner have?
Responsibilities include managing Medical Information, supporting project logistics for events, coordinating technical logistics, engaging with customers, executing market research, and collaborating with Patient Journey Partners to identify patient solutions.
What skills are important for success in this role?
Important skills include decision-making capacity, project management, effective communication, stakeholder management, resilience under pressure, and the ability to translate complex data into actionable insights.
Is prior knowledge of the UAE healthcare system important?
Yes, familiarity with the UAE healthcare environment and systems is essential for effectively engaging with stakeholders and addressing patient needs.
What is Roche's stance on diversity and inclusion?
Roche fosters diversity, equity, and inclusion, believing that it is key to understanding varied healthcare needs and making significant healthcare breakthroughs.
Does this position involve travel?
Yes, the role entails coordinating and supporting local and international events, which may require travel.
What type of work environment can be expected at Roche?
Roche promotes a collaborative and proactive work environment where every voice matters and employees are encouraged to embrace individuality and share a passion for exceptional care.
How does Roche support professional growth in this role?
Roche provides opportunities for collaboration with various partners and exposure to diverse healthcare challenges, fostering an environment for personal and professional development.