FAQs
What is the role of a Customer Experience Representative at Indigo?
The Customer Experience Representative is responsible for creating a warm and welcoming environment, adding joy to customers' lives, engaging with customers, curating product collections, and ensuring visual standards are maintained in the store.
Is previous retail experience required for this position?
Experience in specialty retail or a retail environment is preferred but not required.
What qualities are you looking for in a candidate?
We are looking for candidates who demonstrate adaptability, flexibility, a commitment to exceptional customer experiences, and the ability to be mobile on the sales floor for extended periods.
What are the physical requirements of the job?
The role requires the ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
What is the work schedule like?
Candidates must be available to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings if required for the role.
Is bilingualism a requirement for this job?
Bilingualism (French/English) is required for all positions in Québec; however, knowledge of other languages is considered an asset.
How does Indigo support diversity and inclusion?
Indigo is committed to fostering diversity and inclusion, believing that it brings out the full potential of individuals and creates a joyful environment. We welcome diverse applicants and encourage applications from underrepresented groups.
Are there opportunities for professional development?
Yes, the position encourages self-development and continuous feedback, providing opportunities for sharing ideas on how to improve employee and customer experiences.
What should I do if I need accommodations during the recruitment process?
Individuals requiring accommodations due to a disability or special need are encouraged to contact Human Resources at Support-HR@indigo.ca for assistance during the recruitment process.