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Customer Experience Representative, Value Buds 112St

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SNDL

Sep 16

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You need 2 years in customer service and retail, cannabis experience preferred, valid certifications, excellent communication skills, strong ethics, and reliable transportation.
  • You will greet customers, educate them on cannabis products, maintain store cleanliness, handle transactions, monitor inventory, and ensure compliance with safety and regulatory standards.

Requirements

  • - Minimum, 2-years of customer service experience
  • - Minimum, 2-years of retail and/or hospitality experience
  • - Cannabis, liquor or healthcare experience is preferred
  • - High School Diploma or equivalent
  • - Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Certificate (QCW))
  • - Must complete and pass a Criminal Record Check
  • - Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to
  • - Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • - Ability to think on your feet and creatively problem solve
  • - Open-minded and constantly identifying ways to improve
  • - Passionate about creating a positive, memorable, and tailored experience for every customer
  • - Excellent communication skills (written and verbal) and a professional demeanor
  • - Team player who is passionate about supporting the overall success of the business
  • - Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • - Responsible and reliable
  • - Must be Legal Age dependent on the province you are applying to
  • - Must have reliable transportation to commute to/from work

Responsibilities

  • Customer Offering
  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods
  • Day to Day Operations
  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales.
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock products regularly
  • Regulatory Adherence
  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
  • Comply with Nova Cannabis’s policies, standard operating procedures, and practices

FAQs

What is the job title for this position?

The job title is Customer Experience Representative at Value Buds 112St.

Where is the Value Buds location for this job?

The position is based out of the Value Buds location on MacEwan 112St in Edmonton, Alberta.

What are the primary responsibilities of a Customer Experience Representative?

Responsibilities include greeting customers, educating them about cannabis products, facilitating a welcoming store atmosphere, maintaining cleanliness, and assisting with transactions.

What qualifications are required for this position?

Candidates should have a minimum of 2 years of customer service and retail/hospitality experience, a High School Diploma or equivalent, and relevant certifications such as CannSell certification.

Is prior cannabis experience required?

While it is preferred, prior cannabis, liquor, or healthcare experience is not mandatory.

What personal characteristics are important for this role?

Important characteristics include excellent customer service skills, problem-solving abilities, open-mindedness, effective communication skills, and reliability.

Is this a full-time or part-time position?

This position is part-time.

Will I need to complete a background check?

Yes, candidates must complete and pass a Criminal Record Check.

How does Nova Cannabis support diversity and inclusion?

Nova Cannabis is committed to creating a welcoming, inclusive, diverse, and safe workplace and encourages applications from individuals of all backgrounds.

Are training and product knowledge provided for new hires?

Yes, new hires are expected to maintain a high level of product and service knowledge, and training will be provided to help them succeed in this role.

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SNDL

Canada's largest regulated product platform.

Manufacturing & Electronics
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

SNDL Inc. is a prominent Canadian cannabis company that engages in the cultivation, production, and retail of cannabis products. The company operates a range of facilities dedicated to growing high-quality cannabis and managing its distribution through both physical and online channels. SNDL’s ultimate mission is to enhance the well-being and quality of life for consumers by providing premium cannabis products and exceptional customer experiences. The purpose of SNDL is to lead the industry with innovative practices, ensuring responsible and effective cannabis use, while contributing to the advancement and normalisation of the legal cannabis market in Canada.