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Customer Experience Representative, Value Buds Namao

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SNDL

Aug 13

  • Job
    Full-time
    Junior Level
  • Edmonton
  • Quick Apply

AI generated summary

  • You need 2 years in customer service and retail/hospitality, cannabis knowledge, a high school diploma, certifications, strong communication skills, and reliable transport.
  • You will greet customers, educate them on products, promote the brand, maintain store cleanliness, manage transactions, monitor inventory, and ensure compliance with safety and regulatory policies.

Requirements

  • Minimum, 2-years of customer service experience
  • Minimum, 2-years of retail and/or hospitality experience
  • Cannabis, liquor or healthcare experience is preferred
  • High School Diploma or equivalent
  • Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))
  • Must complete and pass a Criminal Record Check
  • Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to
  • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • Ability to think on your feet and creatively problem solve
  • Open-minded and constantly identifying ways to improve
  • Passionate about creating a positive, memorable, and tailored experience for every customer
  • Excellent communication skills (written and verbal) and a professional demeanour
  • Team player who is passionate about supporting the overall success of the business
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • Responsible and reliable
  • Must be Legal Age dependent on the province you are applying to
  • Must have reliable transportation to commute to/from work

Responsibilities

  • Customer Offering
  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods
  • Day to Day Operations
  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales.
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock products regularly
  • Regulatory Adherence
  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)
  • Comply with Nova Cannabis’s policies, standard operating procedures, and practices

FAQs

What is the job title for this position?

The job title is Customer Experience Representative, Value Buds Namao.

What are the main responsibilities of a Customer Experience Representative?

The main responsibilities include greeting customers, educating them about cannabis products, promoting the store's brand, participating in merchandising activities, maintaining store cleanliness, and complying with all regulatory requirements.

What type of experience is required for this role?

A minimum of 2 years of customer service experience and 2 years of retail and/or hospitality experience is required. Experience in cannabis, liquor, or healthcare is preferred.

Is a specific certification required for this position?

Yes, valid applicable certifications such as CannSell certification, SellSafe, or Qualified Cannabis Worker Certificate (QCW) are required.

What personal characteristics are valued for this role?

Excellent customer service skills, a positive attitude, problem-solving abilities, passion for creating tailored customer experiences, strong communication skills, team player mentality, and reliability are valued characteristics.

What are the working hours for this position?

This is a part-time position; specific hours may vary based on the store's needs.

Do I need to pass a background check for this role?

Yes, candidates must complete and pass a Criminal Record Check.

Is previous experience in cannabis retail necessary?

While it is preferred, previous experience in cannabis retail is not mandatory; however, a strong willingness to learn about the industry is essential.

Will I receive training on cannabis products?

Yes, successful candidates will receive training to become knowledgeable about various cannabis products, strains, and consumption methods.

What is the company's commitment regarding diversity and inclusion?

Nova is committed to building a welcoming, inclusive, diverse, and safe workplace, and encourages applications from individuals of all backgrounds.

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SNDL

Canada's largest regulated product platform.

Manufacturing & Electronics
Industry
1001-5000
Employees
2014
Founded Year

Mission & Purpose

SNDL Inc. is a prominent Canadian cannabis company that engages in the cultivation, production, and retail of cannabis products. The company operates a range of facilities dedicated to growing high-quality cannabis and managing its distribution through both physical and online channels. SNDL’s ultimate mission is to enhance the well-being and quality of life for consumers by providing premium cannabis products and exceptional customer experiences. The purpose of SNDL is to lead the industry with innovative practices, ensuring responsible and effective cannabis use, while contributing to the advancement and normalisation of the legal cannabis market in Canada.