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Customer Experience Strategic Product Manager

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Gamma

29d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • London

AI generated summary

  • You need experience in tech or telecommunications, CX products, B2B environments, vendor relationships, influencing skills, and proficiency in Microsoft applications.
  • You will champion CX product strategies, engage stakeholders, communicate evolution paths, manage suppliers, build business cases, and collaborate on technology roadmaps to drive growth.

Requirements

  • Commercial and product management in a technology or telecommunications environment
  • Experience working with Customer Experience (CX) products and services
  • Will bring a strong end-to-end ownership attitude, with a relentless focus on helping us achieve success across the Gamma business, focussing attention where it is most needed.
  • Will demonstrate deep understanding of B2B environments and associated routes to market.
  • You’ll have an excellent understand of the nuances of both direct and channel sales models.
  • Experience of supporting and working within complex vendor relationships
  • Influencing skills (without hierarchical authority)
  • Able to work to tight timescales
  • Will have strong experience of understanding how a product gets enabled for new routes to market including technical aspects and the GTM.
  • You’ll be Proficient in the use of IT with a good working knowledge of Microsoft applications such as Word, Excel & Outlook.

Responsibilities

  • Be the domain knowledge expert in all things CX – understand the industry, the products and services currently shaping the industry and how they are likely to evolve over time.
  • Be the domain expert on future looking CX technologies – AI, bots and automation with an understanding of how these play in different segments and verticals
  • Build and champion Gamma’s own AI product & CX strategy, providing thought leadership internally on how we look at technologies shaping the industry.
  • Define, agree, and communicate the evolution paths for the CX products and associated services
  • Engagement with a range of internal & external stakeholders
  • Communicate effectively with internal and external stakeholders to ensure that portfolio evolution occurs at the right pace
  • Working with Product Marketing, particularly to define communication strategies and track delivery of specific activities.
  • Working in partnership with the Procurement team, drive and manage suppliers to deliver requirements and commercials needed to ensure Gamma maintains competitive advantage.
  • Build and own the end-to-end business case for products within your remit and be able to challenge and drive growth through your understanding of the market and customers
  • Understand the costs and constraints on the product
  • Working with technology to understand what the detailed roadmap will deliver and when and maintain a healthy dialogue to advocate for the right sequence of delivery

FAQs

What is the main focus of the Customer Experience Strategic Product Manager role?

The main focus is to bring together strategy and the commercial realities of Gamma’s business in the area of Customer Experience (CX), ensuring long-term and short-term plans for the evolution of CX products and services.

What kind of experience is required for this position?

Candidates should have experience in commercial and product management within a technology or telecommunications environment, particularly with Customer Experience (CX) products and services.

What are the key responsibilities of this role?

Key responsibilities include being the domain knowledge expert in CX, defining and communicating the evolution paths for CX products, engaging with internal and external stakeholders, and building business cases for products.

What skills are necessary for the position?

Necessary skills include influencing skills without hierarchical authority, understanding B2B environments, knowledge of direct and channel sales models, and proficiency in Microsoft applications.

What benefits does Gamma offer to employees?

Gamma offers 25 days of PTO plus bank holidays, private medical insurance, an electric vehicle scheme, a pension plan, enhanced maternity and paternity leave, and a share-save scheme.

Is there an emphasis on diversity and inclusion at Gamma?

Yes, Gamma values inclusion and encourages applications from underrepresented backgrounds, ensuring a diverse workforce where everyone can be their authentic selves.

Can I apply if I don’t meet all the requirements?

Yes, even if you do not meet all the requirements, you are encouraged to apply as you may still be the right fit for the position.

Are there any restrictions on agency applications?

Yes, Gamma only uses recruitment agencies on their preferred suppliers list and will not consider speculative CVs from other agencies.

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Gamma

We combine voice, connectivity and mobile services into unified communications to keep businesses moving forward.

Telecommunications
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Gamma Communications is a leading provider of communications services for businesses, specialising in unified communications, connectivity, and cybersecurity solutions. They deliver voice, video, and data services, ensuring robust, secure, and efficient communication systems for small to medium businesses, large enterprises, and the public sector. Their approach focuses on innovative, reliable solutions that enhance collaboration and operational efficiency. Gamma aims to support digital transformation and future-proofing businesses by offering cutting-edge technology and customer-centric services.

Benefits

  • 25 days Annual Leave plus the English Public / Bank Holidays

  • Holiday Trading Scheme

  • Cycle2Work

  • Save As You Earn (SAYE)

  • Group Pension Scheme