FAQs
What is the salary for the Customer Experience Support position?
The salary for the Customer Experience Support position is £12.00 per hour plus bonus.
Is prior experience in the automotive industry required for this role?
No, prior experience in the automotive industry is not required; we welcome applicants from any customer-facing background, including retail and hospitality.
What are the working hours for this position?
The working hours are 40 hours per week, with a shift pattern of 5 days over 7, including weekends. Part-time positions are also available.
Is a full UK driving licence necessary for this role?
Yes, a full UK driving licence is essential due to the nature of the role.
What type of training will be provided for new employees?
New employees will receive vocational and personal development training courses as part of their onboarding and ongoing development.
Are there opportunities for career advancement within the company?
Yes, Motorpoint believes in creating opportunities for career growth and advancement for its colleagues as the company continues to expand.
What benefits are offered to employees?
Benefits include paid time off every month, 28 days of holiday, additional days off for special occasions, staff discounts, pension, healthcare, enhanced parental leave, and many more.
How does Motorpoint measure customer service success?
Customer service success is measured through NPS (Net Promoter Score) targets, which the team works together to achieve every month.
Is there a possibility for flexible working hours?
The working pattern is primarily structured, with shifts scheduled over 5 days, but part-time positions may offer some level of flexibility.
How can I apply for this position?
You can apply for the Customer Experience Support position by submitting your application through the Motorpoint careers website or the designated job portal where the listing is posted.