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Customer Experience Support - Burnley

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have a full UK driving licence, a passion for customer service, strong communication skills, and preferably experience in resolution handling. Enthusiasm and teamwork are essential.
  • You will provide exceptional customer service, manage administration tasks, resolve queries, use the CRM system, and collaborate with the team to meet customer satisfaction targets.

Requirements

  • Due to the nature of the role we will require you to have a full UK driving licence
  • A full UK driving licence is essential.
  • You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role.
  • We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
  • Experience with resolution handling would be desirable.

Responsibilities

  • Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
  • Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
  • Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
  • You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
  • Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
  • Working as part of a team to ensure customer service (NPS) targets are met every month

FAQs

What is the salary for the Customer Experience Support position?

The salary for the Customer Experience Support position is £12.00 per hour plus bonus.

Is prior experience in the automotive industry required for this role?

No, prior experience in the automotive industry is not required; we welcome applicants from any customer-facing background, including retail and hospitality.

What are the working hours for this position?

The working hours are 40 hours per week, with a shift pattern of 5 days over 7, including weekends. Part-time positions are also available.

Is a full UK driving licence necessary for this role?

Yes, a full UK driving licence is essential due to the nature of the role.

What type of training will be provided for new employees?

New employees will receive vocational and personal development training courses as part of their onboarding and ongoing development.

Are there opportunities for career advancement within the company?

Yes, Motorpoint believes in creating opportunities for career growth and advancement for its colleagues as the company continues to expand.

What benefits are offered to employees?

Benefits include paid time off every month, 28 days of holiday, additional days off for special occasions, staff discounts, pension, healthcare, enhanced parental leave, and many more.

How does Motorpoint measure customer service success?

Customer service success is measured through NPS (Net Promoter Score) targets, which the team works together to achieve every month.

Is there a possibility for flexible working hours?

The working pattern is primarily structured, with shifts scheduled over 5 days, but part-time positions may offer some level of flexibility.

How can I apply for this position?

You can apply for the Customer Experience Support position by submitting your application through the Motorpoint careers website or the designated job portal where the listing is posted.

Car buying made easy

Automotive
Industry
501-1000
Employees
1998
Founded Year

Mission & Purpose

There's no car like a Motorpoint car. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We have 1,000s of cars to choose from, and we only sell nearly new, with all cars under warranty and available at unbeatable prices. We have something to suit every budget and with our price promise, you can be assured that you'll always get the best price for your car.