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Customer Experience Support - Swansea

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Motorpoint

23d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Swansea

AI generated summary

  • You need a full UK driving licence, strong communication and organisational skills, a passion for customer service, teamwork, and ideally experience in resolution handling.
  • You will deliver exceptional service, manage admin processes, resolve customer issues, use the CRM system, handle inquiries efficiently, and collaborate with the team to meet service targets.

Requirements

  • A full UK driving licence is essential.
  • You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role.
  • We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
  • Experience with resolution handling would be desirable.

Responsibilities

  • Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
  • Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
  • Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
  • You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
  • Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
  • Working as part of a team to ensure customer service (NPS) targets are met every month

FAQs

What is the salary for the Customer Experience Support position?

The salary for the Customer Experience Support position is £12.25 per hour plus bonuses.

Where is the position located?

The position is located in Swansea.

What are the working hours for this role?

The working hours for this role are 40 hours per week, with a shift pattern of 5 days over 7, including weekends.

Is a driving licence required for this role?

Yes, a full UK driving licence is essential for this role.

What kind of experience is preferred for applicants?

Applicants should be passionate about delivering great customer service and have experience in customer-facing roles, such as retail or hospitality. Experience with resolution handling is desirable.

What benefits are offered to employees?

Employees enjoy numerous benefits, including paid time off, 28 days of holiday, staff discounts on cars, healthcare, pension, employee assistance programs, and much more.

Is there an opportunity for personal development?

Yes, there are vocational and personal development training courses available to employees.

How does Motorpoint value its employees?

Motorpoint believes that creating a fantastic workplace for its colleagues leads to the best possible customer experience, fostering growth and opportunities for all employees.

What is the company's stance on diversity and inclusion in hiring?

Motorpoint encourages applications from people of all backgrounds and is open to addressing any barriers applicants may face during the application process.

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Motorpoint

Car buying made easy

Automotive
Industry
501-1000
Employees
1998
Founded Year

Mission & Purpose

There's no car like a Motorpoint car. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We have 1,000s of cars to choose from, and we only sell nearly new, with all cars under warranty and available at unbeatable prices. We have something to suit every budget and with our price promise, you can be assured that you'll always get the best price for your car.