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Customer Experience Team Leader

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A.P. Moller - Maersk

24d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Madrid
  • Quick Apply

AI generated summary

  • You must have leadership experience in a large company, customer focus, fluency in English, French, and Spanish, strong communication skills, and a degree in Business or Logistics.
  • You will ensure smooth shipment delivery, monitor supply chain activities, build customer relationships, lead team performance reviews, drive improvements, and achieve sales targets.

Requirements

  • Proven track record a as Team Leader or similar role within a large international company.
  • Passion to drive closures & high-level customer service orientation - Customer Centricity and result orientation.
  • Data-driven, analytical, and action-oriented mindset.
  • Good Understanding of operational processes.
  • Fluent in English French and Spanish (written & spoken).
  • Excellent communication and social skills and the ability to communicate confidently for coordination with stakeholders and relationship building.
  • Well-organized when working under pressure.
  • Team player - works together with others in the business unit to achieve results, fosters teamwork.
  • Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
  • Experience in the chemical industry, can be a plus.
  • Bachelor's and Post-graduate degree in Business or Supply Chain/Logistics.
  • Positive and proactive attitude.

Responsibilities

  • Ensures consistent delivery in line with the brand - ensure smooth delivery of customer's shipment from booking stage to cargo arrival at destination.
  • You will be monitoring, analyzing and directing activities across the entire supply chain.
  • Contributes to the Commercial Pipeline Management.
  • Planning, tracking, customer service, quality, operational excellence and finance - enabling integrated and complete information management; also ensuring standardization and a high level of service.
  • Drives and builds strong relationships with customers.
  • Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organization.
  • Leading the team: reviews team performance and identifies possible issues in order to provide a better service.
  • Drives overall continuous improvement opportunities and Change Management.
  • Delivers agreed sales targets based on quote follow up and assigned.
  • Internal sales customers ensuring a focus on segmentation drivers.

FAQs

What is the primary responsibility of a Customer Experience Team Leader at Maersk?

The primary responsibility is to ensure consistent delivery in line with the brand, overseeing the smooth delivery of customer shipments from booking stage to cargo arrival at destination, while also monitoring and analyzing activities across the entire supply chain.

What are the language requirements for this position?

Candidates must be fluent in English, French, and Spanish, both written and spoken.

Is experience in the chemical industry required for this role?

Experience in the chemical industry is considered a plus but is not a strict requirement.

What qualifications are necessary for the Customer Experience Team Leader position?

A bachelor's and post-graduate degree in Business or Supply Chain/Logistics is required.

What qualities are you looking for in a candidate for this role?

We are looking for a candidate with a passion for customer service orientation, a data-driven and analytical mindset, excellent communication skills, a well-organized approach to working under pressure, and a positive and proactive attitude.

Are there opportunities for professional development at Maersk?

Yes, Maersk offers industry-leading talent development initiatives, access to internal training opportunities, and competitive benefits for employees.

How would you describe the workplace culture at Maersk?

The workplace culture at Maersk is inclusive and diverse, fostering teamwork and collaboration, while striving to create equitable environments for every individual.

What type of work environment can a candidate expect?

Candidates can expect a flexible workplace environment with a hybrid approach to remote work and flexible working hours.

Is there a focus on sustainability at Maersk?

Yes, Maersk is committed to redefining logistics with a focus on sustainability, aiming to make trade more open, inclusive, and sustainable for various stakeholders.

Does Maersk have a commitment to diversity and inclusion?

Yes, Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking, welcoming applicants from varying backgrounds.

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A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.