Logo of Huzzle

Customer Host (4 hours)

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You have a love for retail and fashion, a drive to exceed expectations, and the ability to inspire and support your team. Thrive in a dynamic environment with your passion and dedication.
  • You will welcome customers, assist with product selection, maintain shop standards, drive sales, promote multichannel shopping, assist with events, handle feedback, and promote our charity and ethical sourcing practices.

Requirements

  • You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.

Responsibilities

  • Making sure that our customers feel welcome and at ease in our shops
  • Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
  • Ensuring that Product presentation and Shop visual standards are always excellent
  • Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
  • Using knowledge of promotions or discounts available to inform our customers and increase sales
  • Introducing customers to multichannel shopping through More Ways to Shop
  • Assisting in Events, including Customer Event and preview evenings
  • Responding to customer feedback and queries when needed, ensuring the customer is always happy
  • Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
  • Understanding our approach to Ethical Sourcing to be able to explain this to our customers
  • Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
  • Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers

FAQs

What does a Customer Host do?

A Customer Host's main responsibility is to ensure that customers have the best experience in our shops by being sociable and helpful.

How many hours are typically worked in a shift for a Customer Host?

A Customer Host typically works a 4-hour shift.

What skills are important for a Customer Host to have?

Important skills for a Customer Host include being sociable, friendly, and helpful to provide customers with a positive shopping experience.

What are some ways that a Customer Host can improve the overall customer experience?

Customer Hosts can improve the overall customer experience by greeting customers with a smile, offering assistance when needed, and ensuring the shop is organized and welcoming.

Life would be dull if we all looked the same.

Fashion & Arts
Industry
1001-5000
Employees
1985
Founded Year

Mission & Purpose

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive. We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special. Growing at White Stuff: We want to make sure there are numerous opportunities for our people to learn and grow. Our focus is enabling our people to develop personally and professionally through a combination of great conversations with your manager, supportive tools, and both internal and external training that supplements learning within your role. Benefits and Perks: At White Stuff we are a supportive family. We pride ourselves on working together to grow and evolve in a creative environment that’s so much more than just a place to work. Our surroundings matter, as do our values, that’s why we offer colleague discount on our lovely products, social events to bring everyone together and volunteering days to help our teams support what matters to them. Doing Good Stuff: We’re dependable sorts at White Stuff, we want to make a meaningful difference to the world around us. It’s not just words, we’ve made some solid commitments to improve the world we live in. From our charity partners and our people, to our supply chain and our environment, doing good stuff runs through the heart of everything we do.