FAQs
What is the main purpose of the KYC Services Tribe?
The main purpose of the KYC Services Tribe is to minimize the risk of ING becoming involved in money laundering, terrorist financing, or other reputational risks through various KYC processes such as customer onboarding, periodic reviews, name screening, and monitoring.
What are the primary responsibilities of a Customer Journey Expert in this role?
The primary responsibilities include acting as a Data Steward, overseeing Data Governance within the Tribe, providing insights on Data Quality through reports and dashboards, redesigning data quality rules, and ensuring follow-up on data-related issues by various squads.
What qualifications are required for this position?
The position requires 5 to 7+ years of relevant work experience, knowledge of KYC processes, experience with data governance frameworks, strong analytical skills, understanding of data architecture, and the ability to create dashboards using complex SQL queries.
What kind of environment will I be working in?
You will be working in a complex stakeholder environment that involves collaboration with various teams, including Data Management, Global KYC, and KYC NL, within a multidisciplinary and agile setting.
Is experience with IT tools important for this role?
Yes, having an affinity for the use of different IT tools is important, along with strong analytical skills and the capacity to create actionable insights from data.
What languages are necessary for this position?
Excellent proficiency in English is required for effective communication with international and multicultural teams.
What personal attributes are valued for this role?
We value proactivity, energy, creativity, resilience, and the ability to work both independently and collaboratively in a team. Candidates should be able to give and receive constructive feedback and stimulate interaction among stakeholders.
How important is stakeholder management in this position?
Strong stakeholder management skills are crucial, as the role involves managing relationships with various teams and communicating complex data insights to support decision-making.
What should I expect in terms of professional development in this role?
You can expect support for continuous learning and development, with encouragement to take on responsibilities and contribute to tangible results within the KYC services.
Is international experience or cultural adaptability important for this job?
Yes, being internationally oriented and having the ability to work effectively in a multicultural environment is an essential aspect of this role.