FAQs
What are the working hours for this position?
This position requires working night shifts, including weekends and occasional overtime as necessary.
Is a bachelor's degree required for this role?
While a bachelor's degree is preferred, Comcast may also consider applicants with a combination of coursework and experience or extensive related professional experience.
What kind of experience is required for the Customer Operations Analyst 1 position?
The ideal candidate should have at least one year of customer service experience.
What are the main responsibilities of a Customer Operations Analyst 1?
Key responsibilities include managing order processing, collaborating with internal teams, researching and resolving customer issues, and ensuring effective communication throughout the ordering and installation process.
Does this position involve working with other teams?
Yes, the role involves partnering with critical teams and interfacing with multiple internal stakeholders and external customers.
What skills are essential for success in this role?
Strong time management, problem-solving, organizational skills, and excellent interpersonal abilities are essential for this position.
Are there opportunities for career growth within this role?
Yes, there are opportunities to collaborate with management to develop and recommend processes that improve efficiency, which could lead to career advancement.
Will I receive benefits as part of my employment?
Yes, Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being.
What is the company’s stance on diversity and equal opportunity?
Comcast is committed to being an equal opportunity workplace and considers all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected categories.
Is there a focus on customer interactions in this role?
Yes, the role involves interfacing with customers and ensuring they are updated throughout the ordering and installation process.