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Customer Operations Analyst 1 (Hybrid - Night Shift)

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Comcast

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You need at least 1 year of customer service experience, strong time management and problem-solving skills, excellent interpersonal abilities, and preferably a Bachelor's Degree.
  • You will manage customer orders, resolve issues, collaborate with teams, ensure timely communication, improve processes, and maintain attendance on a variable night shift schedule.

Requirements

  • - At least one year of experience in customer service
  • - Strong time management, problem-solving, and organizational skills
  • - Excellent interpersonal abilities
  • - Talent for building personal connections within a team
  • - Bachelor's Degree (preferred)
  • - Combination of coursework and experience, or extensive related professional experience may be considered
  • - 0-2 Years relevant work experience

Responsibilities

  • Manages internal tasks and processes customer orders timely and accurately.
  • Partners with critical teams to ensure deadlines are met
  • Evaluates and researches customer issues to resolve concerns effectively and efficiently or properly escalate to resolution.
  • Interfaces with multiple internal stakeholders and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.
  • Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficiently.
  • Collaborates with management to address and resolve workflow issues, assisting with workload management and implementing changes as needed.
  • Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What are the working hours for this position?

This position requires working night shifts, including weekends and occasional overtime as necessary.

Is a bachelor's degree required for this role?

While a bachelor's degree is preferred, Comcast may also consider applicants with a combination of coursework and experience or extensive related professional experience.

What kind of experience is required for the Customer Operations Analyst 1 position?

The ideal candidate should have at least one year of customer service experience.

What are the main responsibilities of a Customer Operations Analyst 1?

Key responsibilities include managing order processing, collaborating with internal teams, researching and resolving customer issues, and ensuring effective communication throughout the ordering and installation process.

Does this position involve working with other teams?

Yes, the role involves partnering with critical teams and interfacing with multiple internal stakeholders and external customers.

What skills are essential for success in this role?

Strong time management, problem-solving, organizational skills, and excellent interpersonal abilities are essential for this position.

Are there opportunities for career growth within this role?

Yes, there are opportunities to collaborate with management to develop and recommend processes that improve efficiency, which could lead to career advancement.

Will I receive benefits as part of my employment?

Yes, Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being.

What is the company’s stance on diversity and equal opportunity?

Comcast is committed to being an equal opportunity workplace and considers all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected categories.

Is there a focus on customer interactions in this role?

Yes, the role involves interfacing with customers and ensuring they are updated throughout the ordering and installation process.

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.