FAQs
What is the main purpose of the Customer Operations Specialist role?
The main purpose of the Customer Operations Specialist role is to manage challenges related to the delivery of products to customers, ensuring effective communication with partners and attention to detail while working with data.
What are the core responsibilities of this position?
The core responsibilities include order management, acting as a sparring partner for the sales team, cooperation with the logistics team, handling logistic tasks, avoiding credit blocks with accounts receivable, securing customer allocations, and optimizing customer inventory based on stock and data.
What qualifications are required for this role?
The qualifications required include customer service/order management experience, proven collaboration skills, high attention to detail, excellent communication skills, a calm personality, strong data management skills, proficiency in Microsoft Office (especially Excel) and SAP, problem-solving abilities, and fluency in Italian and English.
Is previous experience in the FMCG sector preferred for this role?
Yes, previous experience in Customer Service/Order Management, ideally from international companies in the FMCG sector, is preferred.
What benefits does the LEGO Group offer to employees in this role?
The LEGO Group offers benefits such as Family Care Leave, life and disability insurance, resources for physical and mental wellbeing, a generous colleague discount, a bonus scheme, and a hybrid work policy with an average of three days per week in the office.
How is the workplace assigned in this position?
When joining the team, you will be assigned a primary workplace location, which could be one of the offices, stores, or factories, and the hybrid work policy will be discussed during the recruitment process.
Are there opportunities for candidates from diverse backgrounds?
Yes, the LEGO Group encourages applicants from all backgrounds and is committed to creating a diverse, dynamic, and inclusive culture.
Is there a requirement to undergo a background screening related to child safeguarding?
Yes, candidates offered positions that involve high engagement with children are required to participate in Child Safeguarding Background Screening as a condition of the offer.
What should I do if I don't meet all the listed qualifications for this role?
If you dream of being a part of the LEGO team and meet many, but not all of the listed qualifications, you are still encouraged to apply.