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Customer Operations Support - Korean - CL13

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Accenture

2mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin

Requirements

  • Preferred Bachelor’s Degree in any field
  • Fluency in English and specified language
  • Excellent comprehension, communication, and Japanese language skills
  • Should clear basic English language proficiency test
  • Computer savvy, Technologically capable – especially web browsers, and data entry skills
  • Able to run virus and spyware scans
  • Exposure to US culture
  • Ability to read and interpret text requests accurately
  • Proactive with a strong work ethic
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus
  • Ability to work in a fast-paced deadline driven environment
  • Excellent communication skills
  • Open to flexible working (shift patterns, no remote working)
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
  • Commitment to quality, efficiency, and effectiveness
  • Must be over 18 years of age

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Maintain optimum utilization during a working shift
  • Perform high-quality reviews
  • Maintain the turnaround time on app reviews
  • Be a team player
  • Provide reverse feedback on policies and apps
  • Take quality feedback and work on it
  • Ability to escalate when needed according to the process
  • Being able to keep their knowledge of current affairs up to date (specifically American culture)
  • Should be able to navigate, search and download apps from client play store on the appropriate devices
  • Not offended by Apps that might come up as R rated or higher: violence, gore, nudity
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.