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Job

Customer Operations Support - Korean - CL13

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Accenture

6d ago

💼 Graduate Job

Dublin

AI generated summary

  • You must have a Bachelor's degree, fluency in English and Korean, strong computer skills, US culture exposure, proactive work ethic, team player mindset, adaptability, attention to detail, critical thinking, cultural awareness, and commitment to quality.
  • You will review, classify, and maintain content according to client guidelines, investigate and resolve complex issues, provide feedback, escalate when needed, stay updated on current affairs, download and review apps, handle sensitive topics, and participate in training and improvement initiatives.

Graduate Job

Customer RelationsDublin

Description

  • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
  • You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy complaint. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images. 
  • Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
  • Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Requirements

  • Preferred Bachelor’s Degree in any field
  • Fluency in English and specified language
  • Excellent comprehension, communication, and Japanese language skills
  • Should clear basic English language proficiency test
  • Computer savvy, Technologically capable – especially web browsers, and data entry skills
  • Able to run virus and spyware scans
  • Exposure to US culture
  • Ability to read and interpret text requests accurately
  • Proactive with a strong work ethic
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus
  • Ability to work in a fast-paced deadline driven environment
  • Excellent communication skills
  • Open to flexible working (shift patterns, no remote working)
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
  • Commitment to quality, efficiency, and effectiveness
  • Must be over 18 years of age

Education requirements

Bachelors

Area of Responsibilities

Customer Relations

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Maintain optimum utilization during a working shift
  • Perform high-quality reviews
  • Maintain the turnaround time on app reviews
  • Be a team player
  • Provide reverse feedback on policies and apps
  • Take quality feedback and work on it
  • Ability to escalate when needed according to the process
  • Being able to keep their knowledge of current affairs up to date (specifically American culture)
  • Should be able to navigate, search and download apps from client play store on the appropriate devices
  • Not offended by Apps that might come up as R rated or higher: violence, gore, nudity
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Details

Work type

Full time

Work mode

office

Location

Dublin