Logo of Huzzle

Home

Matches

Explore

Manage

Customer Payments Investigations Analyst (Trilingual French/Dutch/English)

image

American Express

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Amsterdam

AI generated summary

  • You must be an experienced customer care professional with analytical skills, KYC/CDD knowledge, fluency in English, Dutch, and French, and be located in the Netherlands.
  • You will analyze customer files, detect suspicious behavior, conduct investigations, raise reports, review transactions, reach out to customers, and manage account suspensions or cancellations.

Requirements

  • Experienced Customer Care Professional with analytical skills
  • Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
  • Knowledge of the (local) AML regulations is a plus
  • Ability to distinguish main and side issues and to substantiate factual conclusions
  • Ability to report the case effectively to the compliance department (ISAR)
  • Has a commercial mindset - Understanding of American Express customer systems
  • Knowledge of Consumer, Corporate and SBS products within American Express
  • Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
  • You need to be fluent in English, Dutch and French
  • You have to be located in the Netherlands

Responsibilities

  • You will be performing analysis, remediation, and refresh activities to complete customer files
  • Acting as the first line of defense to detect unusual and suspicious behavior for the Business
  • Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might cause an increased Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company
  • Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
  • Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
  • Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc..
  • Reach out to customers to understand the behavior of a customer
  • Propose other type of products to the customer if relevant
  • Suspend and cancel accounts

FAQs

What languages do I need to be fluent in for this role?

You need to be fluent in English, Dutch, and French.

What are the main responsibilities of the Customer Payments Investigations Analyst?

The main responsibilities include performing analysis, remediation, and refresh activities on customer files, detecting unusual and suspicious behavior, conducting investigations, performing risk analysis, raising Internal Suspicious Activity Reports (ISAR), and communicating effectively with customers.

Is experience in customer care required for this position?

Yes, you need to be an experienced Customer Care Professional, preferably with analytical skills.

What qualifications are preferred for this role?

Preferred qualifications include experience with Know Your Customer (KYC) and Customer Due Diligence (CDD), knowledge of local AML regulations, and the ability to effectively report cases to the compliance department.

Are there any specific skills required for this position?

Yes, strong teamwork, relationship-building, influencing, and customer communication skills (both verbal and written) are essential.

What benefits do we offer to our employees?

We offer competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, and life insurance benefits, flexible working models, generous paid parental leave policies, and access to wellness programs.

Is a background verification check required for employment?

Yes, the offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Do we support career development and training opportunities?

Yes, we provide career development and training opportunities for our employees.

Where must candidates be located for this position?

Candidates must be located in the Netherlands.

What actions can you take regarding customer accounts in this role?

You can suspend and cancel accounts as part of your responsibilities.

American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.