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Customer Platforms Analyst

  • Job
    Full-time
    Mid-level (3-4 years)
  • Engineering
  • Belfast
  • Quick Apply

AI generated summary

  • You need 3+ years in technical support or platform analysis, proven problem-solving skills, and excellent communication abilities for this analyst role at NBCUniversal.
  • You will develop innovative solutions, optimize GolfPass offering, collaborate with cross-functional teams, analyze platform performance, lead knowledge sharing sessions, and utilize data to drive strategic decisions.

Requirements

  • Candidates must be able to demonstrate:
  • 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues.
  • Exceptional problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.

Responsibilities

  • Solution Development:
  • Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be:
  • Building robust and scalable solutions to ensure a seamless experience for all users.
  • Identifying and resolving complex technical issues to keep our platforms running smoothly.
  • Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures.
  • Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements.
  • Optimize our D2C GolfPass Offering:
  • Key focus areas will be:
  • Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program.
  • Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates.
  • Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms.
  • Cross-functional Collaboration:
  • Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals.
  • Analytics & Reporting:
  • Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics.
  • Knowledge Sharing & Advocacy:
  • Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform’s features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement.
  • Data Usage:
  • Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include:
  • Usage of scores logged in Compete to present GolfPass videos to golfers.
  • Using booking data to illustrate how GolfPass could benefit a golfer.
  • Using data to inform system changes.

FAQs

What platforms will I be working with in this role?

In this role, you will be working with GolfNow, GolfPass, and GolfNow Compete as our key customer platforms.

Here you can create the extraordinary. Join us. Follow @WorkAtNBCU on Instagram, Twitter and Facebook for more.

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.