FAQs
What is the duration of the contract for the Customer Processing Representative position?
The contract duration is 12 months.
Where is the position located?
The position is located in Toronto.
What are the main responsibilities of the Customer Processing Representative?
The main responsibilities include reviewing Retirement Income Plan applications, entering data accurately into back office systems, processing cash withdrawals and transfers, and handling inquiries via phone and email.
Is there a specific educational background required for this role?
Yes, a post-secondary education or equivalent experience is required.
What kind of experience is preferred for applicants?
Experience using Group Pension Administration System (GPAS) or similar systems is considered an asset.
Is knowledge of retirement income products necessary for this position?
Yes, knowledge of rules and regulations related to Retirement Income products is important for this role.
Are bilingual skills an asset for this position?
Yes, being bilingual in English and French is considered an asset.
What are the working hours for this position?
The job description does not specify exact working hours; however, it is a temporary full-time position.
What is the salary range for this role?
The base salary for this position is between $42,500 and $57,400 annually.
Will there be any additional compensation components aside from the base salary?
Yes, the base salary does not represent other variable compensation components such as annual bonuses or commissions.
How can applicants request reasonable accommodation during the application process?
Applicants can request a reasonable accommodation by contacting talentacquisitioncanada@canadalife.com.
How will applications be reviewed?
All applications received will be reviewed on a rolling basis.
Does Canada Life have a commitment to diversity and inclusion?
Yes, Canada Life is committed to providing an inclusive, accessible environment where all employees and customers feel valued, respected, and supported.