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Customer Recovery Advisor

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Manchester

AI generated summary

  • You must be able to operate in a regulated environment, work across multiple contact channels, meet KPI's, solve problems, analyze information quickly, remain calm under pressure, and utilize various IT platforms. Demonstrate N Brown Group's behaviors.
  • You will interact with customers in financial difficulty, negotiate payment plans, handle complaints, assist with budgeting, and support vulnerable customers at N Brown Group.

Requirements

  • Ability to operate in a regulated environment
  • Ability to operate and interact using multiple contact channels (Telephony, Written, Digital)
  • Driven and Able to work to KPI’s
  • Problem solver
  • Solution focused
  • Ability to review and analyse information at a fast pace
  • Ability to remain controlled in a challenging environment
  • Ability to utilise multiple IT platform
  • Demonstrate N-brown behaviours

Responsibilities

  • Interacting with customers who may be in arears
  • Negotiating payment plans
  • Taking payments
  • Logging and resolving complaints
  • Assisting customer with budgeting
  • Assisting customers with repayment offers
  • Dealing with disputes
  • Maintaining personal records
  • Assisting vulnerable customers

FAQs

What are the main responsibilities of a Customer Recovery Advisor at N Brown?

The main responsibilities of a Customer Recovery Advisor at N Brown include interacting with customers who may be in arrears, negotiating payment plans, taking payments, logging and resolving complaints, assisting customers with budgeting, assisting customers with repayment offers, dealing with disputes, maintaining personal records, and assisting vulnerable customers.

What skills and experience are required for the role of Customer Recovery Advisor?

The skills and experience required for the role of a Customer Recovery Advisor at N Brown include the ability to operate in a regulated environment, operate and interact using multiple contact channels, being driven and able to work to KPI's, being a problem solver, solution focused, ability to review and analyze information at a fast pace, ability to remain controlled in a challenging environment, ability to utilize multiple IT platforms, and demonstrate N Brown behaviors.

What benefits are offered to Customer Recovery Advisors at N Brown?

Some of the benefits offered to Customer Recovery Advisors at N Brown include hybrid working options, 24 days holiday (+8 bank holidays) with the option to buy an additional 10 days, annual bonus scheme, enhanced maternity and adoption leave, access to Apricity - a self-funding IVF benefit at a reduced rate, company pension with up to 8% N Brown contribution, mental health support internally and externally, colleague discount across all N Brown brands, and more.

We exist to make our customers look and feel amazing #ProudToBeNBrown Follow @lifeatnbrown on Instagram

Retail & Consumer Goods
Industry
1001-5000
Employees
1875
Founded Year

Mission & Purpose

We are a Top 10 UK clothing and footwear digital retailer, with a home proposition, serving our customers across a portfolio of retail brands including JD Williams, Simply Be and Jacamo. Our ambition is to become the most inclusive retailer in the UK across fashion and home, which is relevant and accessible to all. Our Financial Services offering supports our accessibility by helping customers to spread the cost of shopping with us. Our Manchester grown business celebrates a heritage spanning over 160 years and we currently employ over 1,800 people across the UK.