FAQs
What is the primary focus of the Customer Relations Administrator role?
The primary focus of the Customer Relations Administrator role is to manage a variety of complaint handling and administrative tasks with the customer at the forefront, while ensuring regulatory timescales are met.
Is experience in managing a workload required for this position?
Yes, experience in managing your own workload and the ability to prioritize tasks is essential for this position.
Do I need prior knowledge of mortgages or savings accounts for the role?
Yes, knowledge and experience of mortgages and/or savings accounts and how they work is required for this role.
What kind of training can I expect if I am hired?
You will receive a dedicated training plan designed to prepare you to successfully manage complaint handling and administrative tasks and support customers effectively.
Where is this position based?
This role is based at our head office in Bradford.
What benefits do you offer?
We offer an array of benefits including 25 days of holiday plus bank holidays, a bonus structure, pension contributions, healthcare options, and access to a self-service benefits portal for discounts.
Are flexible working options available?
Yes, we offer a range of flexible working options to help you achieve a healthy work-life balance.
What is the company culture like at YBS?
The company culture at YBS is inclusive and supportive, valuing respect for individuals and encouraging everyone to bring their whole self to work.
Is there an opportunity for career development?
Yes, we are committed to helping you develop your skills and advance in your career, with comprehensive induction and training programs in place.
How is performance rewarded at YBS?
Performance is rewarded with a collaborative bonus system where employees can earn an on-target bonus of 7% of eligible pay, with the potential to earn up to 15%.