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Customer Relations Assistant

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IKEA

Jul 6

Applications are closed

  • Job
    Part-time
    Starts on Jul 28
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Bristol

Requirements

  • Face-to-face customer service experience is preferred but not essential
  • Experience in conflict resolution and securing mutually beneficial outcomes
  • Experience of working in a fast-paced environment and an ability to make decisions
  • Ability to make decisions
  • Enthusiastic about work and working with others in a team

Responsibilities

  • Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
  • You work together with colleagues in other functions to improve the customer experience.
  • Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.

FAQs

What is the job title for the position being offered?

The job title is Customer Relations Assistant.

Where is the job location?

The job location is at IKEA Bristol.

What is the hourly rate for this position?

The basic hourly rate is £12.00.

How many hours will I be expected to work per week?

The position offers 12-24 hours of work, spread over 4 days including 3 out of 4 weekends.

What are the expected working hours for shifts?

The shifts range from 4-6 hours, typically scheduled from 3.30pm to 9.30pm.

Are there flexibility options for the work schedule?

Yes, there are various contract sizes available and flexibility can be discussed during the interview to match life and business needs.

What benefits are offered to co-workers?

Benefits include a 15% IKEA discount, access to an I-Benefits discount portal, complimentary meals from the on-site Co-worker restaurant, life assurance, enhanced pension contributions, interest-free loans, and family-friendly policies.

What type of experience is preferred for candidates?

Face-to-face customer service experience is preferred but not essential.

What skills are important for this role?

Important skills include conflict resolution, decision-making, teamwork, and the ability to thrive in a fast-paced environment.

What will my day-to-day responsibilities involve?

Responsibilities include meeting customers face-to-face, ensuring fast and efficient after-sales service, handling complaints and claims, and providing an accurate checkout experience.

Is the role physically demanding?

Yes, the role is physically demanding and involves a lot of walking and safe heavy lifting.

What is the start date for the position?

The start date of employment will be on 28th July 2024.

How will I know if my application is successful?

Shortlisted candidates will be invited via email for a face-to-face interview, and all applicants will be kept informed about the outcome.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.