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Customer Relations Assistant

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IKEA

Jun 27

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Newcastle

Requirements

  • We are the ones meeting our customers – in our stores and beyond. We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. You need to be computer literate and competent to use digital tools.
  • Togetherness is one of the core values in the IKEA culture, we expect our candidates to be natural team players who will embrace change with a solution-orientated approach. In IKEA we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.

Responsibilities

  • You will be primarily be based in Customer Services Returns however you will be upskilled to support other areas within the function (Checkouts, Main entrance) when required
  • You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
  • You work together with colleagues in other functions to improve the customer experience.
  • Provide an efficient and accurate checkout experience in various areas of the store.
  • Ensure that payments are handled in a reliable, efficient, accurate and friendly way.
  • Build loyalty by ensuring customers have an exceptional shopping experience.
  • Click and Collect - checking orders are accurately picked and delivering goods to the customer

Application Process

  • If you have any special requirements during the interview process, please let us know as soon as possible.
  • Please attach an updated CV with your application so we can get to know you better.
  • If successful you will be invited to an interview with one of our hiring managers
  • Come see things a little differently with us and be part of creating a better everyday life for the many.
  • IKEA reserves the right to close a job vacancy earlier than originally advertised.
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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.