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Customer Relations Representative - State Farm Agent Team Member

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Cerritos

AI generated summary

  • You need strong communication and problem-solving skills, customer service experience, and the ability to remain calm in high-stress situations.
  • You will manage customer inquiries, resolve issues, maintain client records, assist with retention strategies, and coordinate with departments to ensure overall customer satisfaction.

Requirements

  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.

Responsibilities

  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.

FAQs

What type of work environment can I expect at Jim Barr - State Farm Agent?

You can expect a fun, challenging, and rewarding environment focused on achieving both personal and professional goals.

What are the primary responsibilities of a Customer Relations Representative?

The primary responsibilities include managing customer inquiries, resolving issues, maintaining client records, assisting with retention strategies, and coordinating with other departments to ensure customer satisfaction.

What benefits do employees receive?

Employees receive a competitive salary, 401(k), performance bonuses, health insurance, paid time off, and opportunities for training and development.

Is previous customer service experience required for this position?

While experience in customer service is preferred, it is not strictly required as long as the candidate has strong communication and problem-solving skills.

What is the compensation range for this position?

The compensation range is between $40,000.00 and $60,000.00 per year.

Is there an opportunity for career advancement?

Yes, there are opportunities for advancement, especially for driven and sales-minded candidates.

Where is the agency located?

The agency is located in Cerritos, CA.

What qualifications are needed for this role?

Strong communication and problem-solving skills, the ability to handle high-stress situations calmly, and prior customer service experience are important qualifications.

What is the mission of Jim Barr - State Farm Agent?

The mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Are State Farm agents independent contractors?

Yes, State Farm agents are independent contractors who hire their own employees, and those employees are not employees of State Farm.

Finance
Industry
10,001+
Employees
1922
Founded Year

Mission & Purpose

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®