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Customer Relationship Executive

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Chennai

AI generated summary

  • You need sales experience, customer service skills, financial acumen, CRM proficiency, strong communication, documentation skills, negotiation skills, and a focus on exceptional service.
  • You will build customer relationships, promote financial products, conduct field sales, provide excellent service, and manage secured and unsecured loan applications daily.

Requirements

  • Sales, Field Sales, Customer service, Financial Acumen, CRM Software Proficiency, Time Management, Interpersonal Communication,
  • Product Knowledge: In-depth understanding of home loans and various insurance products.
  • Financial Acumen: Ability to understand and explain financial products, interest rates, and loan terms.
  • Sales Techniques: Mastery of sales strategies, including upselling and cross-selling.
  • CRM Software Proficiency: Familiarity with Customer Relationship Management (CRM) software to track and manage sales leads.
  • Negotiation Skills: Capability to negotiate terms and conditions with clients.
  • Documentation Skills: Ability to handle paperwork and documentation accurately and efficiently.
  • Communication Skills: Excellent verbal and written communication to convey complex information clearly and persuasively.
  • Customer Service Orientation: Focus on providing exceptional service to meet client needs.
  • Networking Skills: Ability to build a network of contacts and leverage them for business opportunities.

Responsibilities

  • Develop and maintain strong customer relationships
  • Promote and sell financial products such as housing loans and business loans
  • Conduct field sales activities
  • Provide excellent customer service
  • Handle secured and unsecured loan applications

FAQs

What are the primary responsibilities of a Customer Relationship Executive at Aditya Birla Capital?

The primary responsibilities include developing and maintaining strong customer relationships, promoting and selling financial products such as housing loans and business loans, conducting field sales activities, providing excellent customer service, and handling secured and unsecured loan applications.

What skills are required for this position?

Required skills include product knowledge of home loans and insurance products, financial acumen, mastery of sales techniques, proficiency in CRM software, negotiation skills, documentation skills, excellent communication skills, customer service orientation, and networking skills.

What level of experience is needed for this role?

The role requires 1 to 2 years of experience in a related field.

What qualifications do I need to apply for the Customer Relationship Executive position?

You need to have completed 12th grade or any graduation to apply for this position.

Where is this job located?

The job locations are Bangalore, Hyderabad, and Chennai.

Is this position full-time or part-time?

This position is a full-time role.

Does Aditya Birla Capital promote diversity and inclusion in hiring?

Yes, Aditya Birla Capital is committed to providing equal opportunity in employment and prohibits discrimination or harassment in any form, embedding diversity, equity, and inclusion in their recruitment policies.

Will I need to conduct field sales activities in this role?

Yes, conducting field sales activities is one of the key responsibilities of the Customer Relationship Executive.

What financial products will I be promoting in this role?

You will be promoting and selling financial products such as housing loans and business loans.

Is there a specific customer service approach expected in this role?

Yes, there is a strong emphasis on providing exceptional customer service to meet client needs effectively.

Enriching Lives. Winning as ONE.

Finance
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

Aditya Birla Capital is a financial services company offering a wide range of solutions, including asset management, insurance, and lending services. Their mission is to empower individuals and businesses by providing comprehensive financial solutions that foster growth and security. With a strong emphasis on customer-centricity, Aditya Birla Capital aims to deliver innovative products and services tailored to meet diverse financial needs. Their purpose is to build lasting relationships with clients while contributing to the overall economic development of communities and the country.