Logo of Huzzle

Customer Representative

image

Concentrix

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in Dutch and English (B2), have excellent communication skills, prior customer service or sales experience, and be proactive, self-motivated, and a team player.
  • You will assist clients through calls, chat, or email, resolve complaints, and provide accurate information using appropriate tools and methods.

Requirements

  • Have a high level of Dutch (written and oral) and fluent in English (B2)
  • Have excellent communication skills
  • Have previous experience in Customer Service or as a sales representative
  • Are proactive, self-motivated, and a great team player

Responsibilities

  • Assist clients via inbound calls, chat, or e-mail in all processes by answering inquiries and attending potential requests
  • Resolve product or service problems by clarifying the customer's complaints
  • Provide accurate, valid, and complete information by using the right methods/tools.

FAQs

What language skills are required for this position?

A high level of Dutch (written and oral) and fluency in English (B2) are required for this position.

What type of contract is offered for this job?

The position offers full-time with indefinite contracts, which are negotiable depending on your experience and the client's needs.

What kind of training will I receive?

You will receive full paid training on the company and the project you'll be working on, as well as access to various learning and leadership development programs.

Are there opportunities for career growth?

Yes, there are significant opportunities for career growth, as about 80% of our managers and leaders have been promoted from within.

What are the benefits provided for this role?

Benefits include a competitive salary and performance bonus, a central location in Lisbon, referral bonus opportunities, and access to career development programs and specialized courses.

Is prior customer service experience necessary?

Previous experience in Customer Service or as a sales representative is preferred but not mandatory.

What characteristics do successful candidates possess?

Successful candidates are proactive, self-motivated, and great team players with excellent communication skills.

Do I need to be authorized to work in Portugal to apply?

Yes, only applicants who are legally authorized to work in Portugal will be considered for this position.

How can I apply for this position?

You can apply by submitting your application through the designated platform, and we encourage you to apply even if you don't meet every qualification.

Is Concentrix an equal opportunity employer?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.