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Customer Representative

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Concentrix

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare
  • Barcelona

AI generated summary

  • You must be bilingual in Swedish and English, detail-oriented, adaptable, experienced in customer service or Backoffice, and familiar with Salesforce. Interest in healthcare is essential.
  • You will organize appointments, make outbound calls, manage tasks, support operations, provide customer service via phone/email, document interactions, and stay updated on services.

Requirements

  • Are proficient or bilingual in Swedish with advanced English
  • Possess excellent organizational, listening and communication skills
  • Are detail oriented, open-minded, communicative and adaptable to different types of customers
  • Can work effectively in a fast-paced, multitasking environment
  • Interest in the healthcare industry
  • Previous experience in customer service or Backoffice
  • Experience with Salesforce

Responsibilities

  • Efficiently organize and book appointments for customers
  • Make outbound calls to follow up on appointments and customer inquiries
  • Manage multiple tasks and priorities within a fast-paced environment
  • Perform various back-office tasks to support customer service operations
  • Provide excellent customer service both via phone and email
  • Gather and document all necessary information during customer interactions to ensure high-quality service
  • Continuously update knowledge of the company's services and procedures
  • Maintain a professional demeanour, even in stressful situations

FAQs

What is the job title for this position?

The job title is Customer Representative (Swedish-speaking) in the healthcare industry.

Where is the job located?

The job is located in Barcelona, Spain.

What languages are required for this position?

Proficiency in Swedish and advanced English is required.

What are the working hours for this job?

The working hours are full-time, 39 hours per week, from Monday to Friday, 08:00 to 16:30.

What kind of experience is preferred for applicants?

Previous experience in customer service or back-office roles and an interest in the healthcare industry are preferred.

What responsibilities will I have in this role?

Responsibilities include organizing and booking appointments, making outbound calls, managing multiple tasks, providing customer service via phone and email, documenting customer interactions, and updating knowledge of company services.

What kind of training will be provided?

Full paid training on the company and the project will be provided, along with access to career development programs, specialized courses, and language classes.

What is the salary range for this position?

The salary is 20,000 euros gross per year, with the potential for up to 3,000 euros gross per year in bonuses.

Is there an opportunity for career growth?

Yes, the position offers opportunities for career growth and personal development in a supportive environment.

Is Concentrix an equal opportunity employer?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.