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Customer Representative

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Concentrix

12d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be proficient in Ukrainian and advanced in English, possess customer care skills, communicate effectively, and have IT knowledge in Windows/MS Office.
  • You will handle incoming customer inquiries, log details, maintain product knowledge, resolve issues within SLA, escalate concerns, and comply with administrative duties.

Requirements

  • Are proficient or bilingual in Ukrainian with an advanced level of English
  • Have customer care skills – ability to listen to and understand the customers’ need
  • Can take ownership of, and progress calls to resolution or to escalate call to resolution
  • Have excellent communication skills and adaptability
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

Responsibilities

  • Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
  • Understand and comply with administrative duties.

FAQs

What is the job title for this position?

The job title is Customer Representative (Ukrainian-speaking) in the Fashion Industry.

Where is the job location?

The job is located in Barcelona, Spain.

What languages are required for this position?

Proficiency in Ukrainian and an advanced level of English are required.

What are the working hours for this position?

The working hours are full-time, 39 hours per week, Monday to Friday from 9:00 to 18:00.

What is the salary for this role?

The salary is 18,400 euros gross per year, with the potential for up to 1,200 euros gross per year in bonuses.

What kind of training is provided for new employees?

Full paid training on the company and the specific project you’ll be working on is provided.

Are there opportunities for career growth?

Yes, there are numerous career growth and personal development opportunities, including free learning and leadership development programs.

What employee benefits are offered?

Benefits include a competitive salary, bonuses, career development programs, specialized courses, language classes, and a central location in Barcelona.

Is there a referral program?

Yes, there are Bring-a-friend (referral) bonus opportunities available.

What does the company do to ensure equal employment opportunities?

Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.