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Customer Representative and Sales

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Porto

AI generated summary

  • You must be fluent in Spanish (C1) and advanced in English (B2), possess strong computer skills, attention to detail, problem-solving ability, effective communication, and multi-tasking skills.
  • You will sell and upsell cruise packages, manage bookings, assist travel agents, and provide customers with information on destinations, boats, documentation, and pricing.

Requirements

  • Fluent, verbal and written in Spanish (C1)
  • Advanced level of English (B2)
  • Have proved computer skills and diligent worker
  • Have high attention to detail and problem-solving mindset
  • Have the ability to effectively communicate, both written and verbally
  • Being skilled in multi-tasking is essential

Responsibilities

  • Sell cruises packages
  • Cross-Sell or Upsell cruises packages and associated products
  • Customer support for post-booking and booking management
  • Support travel agents with bookings and booking management
  • Support customer with information about a range of questions like destination, boats, documentations, prices etc.

FAQs

Is this position located on-site or can it be done remotely?

This position is on-site in Porto, Portugal.

What language skills are required for this role?

Fluency in Spanish (C1) and an advanced level of English (B2) are required.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Are there opportunities for career advancement?

Yes, Concentrix offers a range of career development programs, and about 80% of our managers and leaders have been promoted from within.

Is experience in sales necessary for this position?

While experience in sales is beneficial, it is not explicitly stated as a requirement, and candidates are encouraged to apply even if they do not meet every qualification.

What benefits are offered to employees?

Benefits include competitive salary, performance bonus, full-time indefinite contracts, referral bonus opportunities, career development programs, specialized courses, and language classes.

Are there any requirements to work legally in Portugal?

Yes, only applicants who are legally authorized to work in Portugal will be considered for this position.

What will my main responsibilities be in this role?

Main responsibilities include selling cruise packages, cross-selling or upselling associated products, providing customer support for booking management, and assisting travel agents with bookings.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.