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Customer Representative and Sales (Spanish-speaking) - Cruise Line

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Concentrix

16d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Porto

AI generated summary

  • You must be fluent in Spanish (C1) and have advanced English (B2), strong computer skills, attention to detail, problem-solving abilities, and effective communication skills, with multi-tasking proficiency.
  • You will sell and upsell cruise packages, assist customers and travel agents with bookings, and provide information on destinations, boats, documentation, and prices.

Requirements

  • Fluent, verbal and written in Spanish (C1)
  • Advanced level of English (B2)
  • Have proved computer skills and diligent worker
  • Have high attention to detail and problem-solving mindset
  • Have the ability to effectively communicate, both written and verbally
  • Being skilled in multi-tasking is essential

Responsibilities

  • Sell cruises packages
  • Cross-Sell or Upsell cruises packages and associated products
  • Customer support for post-booking and booking management
  • Support travel agents with bookings and booking management
  • Support customer with information about a range of questions like destination, boats, documentations, prices etc.

FAQs

What is the job title for this position?

The job title is Customer Representative and Sales (Spanish-speaking) - Cruise Line.

Where is the job location?

The job is located in Porto, Portugal, specifically at Avenida Sidonio Pais N° 93.

What are the language requirements for this position?

The position requires fluency in Spanish (C1) and an advanced level of English (B2).

What are the main responsibilities of this role?

The main responsibilities include selling cruise packages, cross-selling or upselling cruise packages and associated products, providing customer support for booking management, assisting travel agents with bookings, and answering customer inquiries about destinations, boats, documentation, and prices.

Is previous experience in sales required?

While we prefer candidates with sales experience, it is not explicitly required; we still encourage those who may not meet every qualification to apply.

What benefits are offered in this role?

The benefits include a competitive salary and performance bonus, full-time indefinite contracts, a central location in Porto, referral bonus opportunities, fully paid training, and career development programs, including specialized courses and language classes.

What kind of training will be provided?

The company offers full paid training on the company and the specific project you will be working on.

How does Concentrix approach career growth?

Concentrix places a strong emphasis on career growth, offering various free learning and leadership development programs, with about 80% of managers having been promoted from within.

Is the company an equal-opportunity employer?

Yes, Concentrix is committed to equal employment opportunities and maintains a work environment free from discrimination and harassment.

Are there age restrictions for applicants?

No specific age restrictions are mentioned; all candidates are considered based on business needs and job requirements.

What work authorization is needed to apply?

Applicants must be legally authorized to work in Portugal in accordance with the local laws.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.