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Customer Representative (Dutch-speaking) - Coffee Machine Brand

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Concentrix

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in Dutch and English (B2), have strong communication skills, previous customer service or sales experience, and be eligible to work legally in Portugal.
  • You will assist clients through calls, chat, or email, resolve complaints, and provide accurate information using appropriate tools and methods.

Requirements

  • Have a high level of Dutch (written and oral) and fluent in English (B2)
  • Have excellent communication skills
  • Have previous experience in Customer Service or as a sales representative
  • Are proactive, self-motivated, and a great team player
  • Eligibility to work in accordance with Portugal’s law

Responsibilities

  • Assist clients via inbound calls, chat, or e-mail in all processes by answering inquiries and attending potential requests
  • Resolve product or service problems by clarifying the customer's complaints
  • Provide accurate, valid, and complete information by using the right methods/tools

FAQs

What language requirements are necessary for this position?

The position requires a high level of Dutch (written and oral) and fluency in English (B2).

What is the location of the job?

The job is located in Lisbon, Portugal, specifically at Av. Mediterraneo, N°1.

Is this a full-time position?

Yes, the position is full-time with indefinite contracts negotiable depending on experience and client needs.

What kind of training is provided?

The company offers full paid training on the company and the project you will be working on.

Are there opportunities for career development?

Yes, there are career development programs, specialized courses, and language classes available.

Can you describe the work environment?

The work environment is described as supportive, with a focus on equal employment opportunities and a commitment to a harassment-free workplace.

What is the eligibility requirement for applicants?

Applicants must be legally authorized to work in Portugal in accordance with the country’s laws.

What kind of benefits are included in this role?

Benefits include a competitive salary, performance bonus, bring-a-friend (referral) bonuses, and access to various training and educational programs.

Is previous experience in customer service required?

Yes, previous experience in Customer Service or as a sales representative is required for this position.

How does Concentrix ensure a diverse and inclusive workplace?

Concentrix is committed to equal employment opportunities and maintains a work environment free from discrimination and harassment, promoting inclusivity for all candidates.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.