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Customer Representative (Italian-speaking) - Insurance Company

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Concentrix

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must have C2 Italian and B2 English, strong verbal/writing skills, previous customer experience is a plus, and be proactive, self-motivated, and a team player.
  • You will handle client inquiries via calls and chats, process requests in the system, manage policy changes, handle claims and cancellations, and maintain document archives.

Requirements

  • Have a high level of Italian (C2) and fluent in English (B2)
  • Have previous customer experience is a plus
  • Have excellent verbal and writing skills coupled with a formal and diplomatic stance
  • Are proactive, self-motivated, and a great team player

Responsibilities

  • Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy
  • Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.
  • Do indexation & electronic archiving in our document management tool.
  • Manage policy change requests, updating payment details
  • Make claims and cancel requests

FAQs

Is the position for remote work?

No, this position is on-site in Lisbon, Portugal.

What language skills are required for this role?

A high level of Italian (C2) and fluent English (B2) are required.

What type of experience is preferred for applicants?

Previous customer service experience is a plus, but not mandatory.

What kind of training will be provided?

Full paid training on the company and the project will be provided.

What are the typical working hours for this role?

The role is full-time, with specific hours discussed during the interview process.

Are there opportunities for career advancement?

Yes, there are career development programs, and about 80% of our managers and leaders have been promoted from within.

Is there a referral program available?

Yes, there are bring-a-friend (referral) bonus opportunities.

What benefits are included in this position?

The position includes a competitive salary, performance bonus, and various benefits designed to support unique lifestyles.

Are there any specific eligibility criteria to apply for this position?

Applicants must be legally authorized to work in Portugal.

What is the work environment like at Concentrix?

Concentrix is committed to maintaining a work environment free from discrimination and harassment, promoting equal employment opportunities for all candidates.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.