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Customer Representative (Portuguese-speaking) - Airline Company

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in European Portuguese (C2) and English (B2), have excellent communication skills, experience with GDS tools (Amadeus, Galileo, Sabre), and prior customer service or travel experience.
  • You will manage bookings, assist clients via calls/emails, address service inquiries, handle claims, provide accurate information, and ensure exceptional customer experiences by acknowledging their needs.

Requirements

  • Have a high level of European Portuguese (C2) and fluent in English (B2)
  • Have excellent communication skills coupled with empathy and team spirit
  • Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
  • Have previous experience in Customer Service or as a tourism/travel representative

Responsibilities

  • Be in charge of booking management (altering, canceling, or creating new reservations)
  • Assist clients via inbound/outbound calls and email
  • Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
  • Deal with claims (strikes, lateness, Cancelation etc.)
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.

FAQs

Is this position on-site or remote?

This position is on-site in Lisbon, Portugal.

What languages are required for this role?

Fluency in European Portuguese (C2) and a good level of English (B2) are required for this role.

What kind of training will I receive?

You will receive full paid training on the company and the project you'll be working on, along with access to various learning and leadership development programs.

What are the work hours for this position?

The position is full-time; specific work hours will be discussed during the hiring process.

Is previous experience in customer service necessary for this role?

Yes, previous experience in customer service or as a tourism/travel representative is preferred.

Are there opportunities for career advancement?

Yes, there are significant career growth opportunities, with many managers and leaders promoted from within.

What benefits are offered for this position?

Benefits include a competitive salary, performance bonuses, referral bonuses, various training programs, and career development opportunities.

Do I need to be legally authorized to work in Portugal?

Yes, applicants must be legally authorized to work in Portugal in accordance with local law.

What kind of claims will I be handling in this role?

You will deal with claims related to strikes, lateness, cancellations, and other customer service issues.

How do I apply for this position?

You can apply by submitting your application as directed in the job posting.

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Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.