FAQs
Is this position on-site or remote?
This position is on-site in Lisbon, Portugal.
What languages are required for this role?
Fluency in European Portuguese (C2) and a good level of English (B2) are required for this role.
What kind of training will I receive?
You will receive full paid training on the company and the project you'll be working on, along with access to various learning and leadership development programs.
What are the work hours for this position?
The position is full-time; specific work hours will be discussed during the hiring process.
Is previous experience in customer service necessary for this role?
Yes, previous experience in customer service or as a tourism/travel representative is preferred.
Are there opportunities for career advancement?
Yes, there are significant career growth opportunities, with many managers and leaders promoted from within.
What benefits are offered for this position?
Benefits include a competitive salary, performance bonuses, referral bonuses, various training programs, and career development opportunities.
Do I need to be legally authorized to work in Portugal?
Yes, applicants must be legally authorized to work in Portugal in accordance with local law.
What kind of claims will I be handling in this role?
You will deal with claims related to strikes, lateness, cancellations, and other customer service issues.
How do I apply for this position?
You can apply by submitting your application as directed in the job posting.