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Customer Sales Associate

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Trane Technologies

9d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Forest Park

AI generated summary

  • You need a H.S. Diploma or GED, inside sales or retail experience, a focus on customer service in fast-paced environments, and proven skills in building and maintaining customer relationships.
  • You will assist customers, resolve inquiries, process orders, manage quotes, ensure timely delivery, and maintain product knowledge to drive sales and satisfaction while managing inventory as needed.

Requirements

  • H.S. Diploma or General Education Degree (GED)
  • Inside sales, retail, or related experience
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

  • Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
  • Partners with customers to grow sales by identifying related products or add on extensions.
  • Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
  • Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
  • Interact with customers both on the phone and in person.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed.
  • Flexibility to work overtime/weekends, as required.

FAQs

What is the job title for this position?

The job title is Customer Sales Associate.

What company is hiring for this position?

Trane Technologies is hiring for this position.

Is this role focused on sustainability?

Yes, the role is part of a mission focused on creating comfortable, sustainable, and efficient environments.

What are the primary responsibilities of a Customer Sales Associate?

Responsibilities include providing customer support, processing orders, resolving issues, driving sales, and managing warehouse/inventory work.

What qualifications are required for this position?

Candidates must have a H.S. Diploma or GED, inside sales or retail experience, and a background in a fast-paced, customer-focused environment.

What benefits does Trane Technologies offer?

Benefits include health insurance, wellness programs, family-building benefits, a 401K match, paid time off, and educational opportunities.

Is the position onsite or remote?

This position has been designated as On-Site.

What is the salary for this role?

The salary starts at $48,000 per year and includes a 15% monthly incentive.

Are there opportunities for overtime?

Yes, there is flexibility to work overtime and weekends as required.

Does Trane Technologies have an equal opportunity employment policy?

Yes, Trane Technologies is an equal opportunity employer and considers all qualified applicants without regard to various protected statuses.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?