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Customer Sales Associate

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Trane Technologies

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • North Charleston

AI generated summary

  • You need a H.S. Diploma or GED, experience in inside sales or retail, strong customer service skills, and the ability to build relationships in fast-paced environments.
  • You will support customers by resolving issues, processing orders, managing quotes, and promoting related products, while ensuring satisfaction and maintaining product knowledge. Flexibility for overtime is required.

Requirements

  • H.S. Diploma or General Education Degree (GED)
  • Inside sales, retail, or related experience
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

  • Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
  • Partners with customers to grow sales by identifying related products or add on extensions.
  • Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
  • Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
  • Interact with customers both on the phone and in person.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed.
  • Flexibility to work overtime/weekends, as required.

FAQs

What is the role of a Customer Sales Associate at Trane Technologies?

The Customer Sales Associate serves as a trusted advisor to customers visiting Trane Supply stores, assisting them with parts and equipment issues, processing orders, and ensuring customer satisfaction through exceptional service.

What qualifications are needed for this position?

Candidates should have a high school diploma or GED, experience in inside sales or retail, and a background in a customer-focused environment. Proven ability to build customer relationships and handle challenges professionally is also important.

What benefits do employees receive?

Employees enjoy benefits from DAY ONE, including health insurance, wellness programs, family building benefits, 401K matching, paid time off, and educational opportunities, including tuition assistance and student debt support.

Is this position remote or onsite?

This position has been designated as On-Site, meaning it requires employees to work at the designated work location.

What does the compensation package include?

The salary for this role starts at $52,000 per year, with the potential for additional earnings through a monthly incentive plan of 15%.

Are there opportunities for overtime?

Yes, employees in this role should have the flexibility to work overtime and weekends as required.

How does Trane Technologies approach sustainability?

Trane Technologies prioritizes sustainability both in operations and as a core tenet of its business strategy, aiming to create a better future by developing innovative climate solutions.

Is there support for further education and training?

Yes, the company offers educational and training opportunities through various company programs, including tuition assistance and support for student debt.

How is customer satisfaction ensured in this role?

Customer satisfaction is ensured by providing support, resolving issues efficiently, accurately processing orders, and maintaining an up-to-date knowledge of Trane products, offerings, and promotions.

What kind of work environment can employees expect?

Employees can expect a fast-paced, customer-focused environment that emphasizes continuous improvement, safety, and professional customer service.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?