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CUSTOMER SERVICE

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Thales

23d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Dubai

AI generated summary

  • You should have international sales expertise, IT skills, ERP knowledge, a college degree, strong organization, customer focus, self-initiative, stress resilience, and teamwork abilities.
  • You will manage customer orders, validate POs, coordinate shipments, handle complaints, ensure accurate reporting, and support communication between customers and internal teams.

Requirements

  • International sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…).
  • System Tools: IT Literate (Microsoft Pack Office, …).
  • ERP knowledge is a plus.
  • College Education and above.
  • Customer oriented and availability.
  • Good organization skills.
  • Self-initiatives.
  • Stress resistant.
  • Team player.

Responsibilities

  • Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.
  • Is responsible for order management once PO is in.
  • Validate customers’ Purchase Orders, according to “Gemalto Customer’s Purchase Order Review” process ref. WGSCH30005.
  • Ensure customers’ Purchase Orders are registered in Gemalto order entry systems to allow treatment by Planning dept.
  • Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery date.
  • Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt.
  • Coordinate Customers ‘executables for Sales Order production (artwork validation, specific payment conditions, input files…).
  • Relay information around orders to/from Customers versus internal teams.
  • Follow up the Sales Orders until their shipment and invoicing, in a proactive mode.
  • In charge of Customers’ complaints registration and follow up.
  • For all BU’s except “Enterprise and Cybersecurity”, contribute to the short-term billing forecast exercise in volume and to its achievements.
  • Is responsible for backlog report accuracy through ERP data update when relevant.
  • Contribute to inventory optimization based on inputs from the Supply Chain and through the selection of proper supitem at order booking level.
  • Ensure that Customers’ Purchase Orders are entered accurately and timely matter.
  • Provide the agreed reports to Customers.
  • Attend some Customers’ meetings, assist Customers when visiting Gemalto facilities.
  • Responsible for managing Return of Material as per Gemalto Customer’s complaint management process ref. WG.QUA.3.0006.
  • Launch Risk Order procedure ref WGSCH30003, when necessary.
  • Inform Sales Operations on the receipt of non-forecasted Customers’ PO.
  • Ensure recording Customer’s file as per Gemalto Customer Order File Checklist” ref. WGSCH30004.

FAQs

What is the location of the Customer Service position?

The position is located in Dubai, United Arab Emirates.

What is the main objective of the Customer Service role?

The main objective is to develop close and confident relationships with customers, manage communication, and ensure customer satisfaction regarding their purchase orders.

What responsibilities are included in the Customer Service role?

Responsibilities include acting as the main interface with customers, managing order treatment, validating purchase orders, coordinating with various teams, and following up on sales orders until shipment and invoicing.

What are the required work experience qualifications for this position?

The required work experience includes international sales administration and logistics, knowledge of letters of credit, payment terms, and customs rules. Familiarity with ERP systems is a plus.

What educational qualifications are needed for this role?

A college education and above are required.

What skills are preferred for the Customer Service role?

Preferred skills include being customer-oriented, having good organization skills, self-initiative, stress resistance, and the ability to work as a team player.

Is ERP knowledge necessary for the Customer Service position?

ERP knowledge is a plus but not explicitly required.

How many employees does Thales have in the UAE?

Thales has over 300 employees in the UAE.

Does the company encourage career development?

Yes, Thales provides career advancement opportunities and encourages employees to develop their careers at home and abroad.

What technological skills are required for the Customer Service position?

IT literacy, particularly in Microsoft Office tools, is required.

Build a future we can all trust.

Consulting
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Thales is a global technology leader with more than 77,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust. Trust is essential for societies to flourish, with humans playing a central role in every critical decision. Thales's high-tech solutions, services and products help companies, organisations and governments to achieve their goals and ambitions. And in each of our five vertical markets — digital identity and security, defence and security, aerospace, space, and transport — our customers play a vital role in society.