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Customer Service Admin / Customer Support Representative

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TipTopJob

10d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You must have strong admin, organization, and IT skills; excellent communication; a proactive attitude; flexibility; and a valid passport. A-Levels or equivalent is required.
  • You will assist Account Managers, handle phone enquiries, process orders and invoices, arrange couriers, manage customer inquiries, and perform general administration and data entry tasks.

Requirements

  • Excellent administration, organisation and time management skills
  • Excellent communication and interpersonal skills within a team
  • Strong IT skills and knowledge of Microsoft Office (Excel, Outlook)
  • Proactive and confident in communicating with customers, suppliers, and internally
  • Comfortable with prioritising and multi-tasking under pressure and to very short deadlines
  • Small team attitude: Flexible, adaptable, and dependable, with a strong sense of professionalism and dedication
  • Valid passport
  • Education: A-Levels or equivalent

Responsibilities

  • Providing administrative assistance to Account Managers
  • Deal with incoming telephone enquiries, transferring to the correct parties, taking accurate messages
  • General administration duties such as processing sales orders and preparing invoices
  • Arranging couriers, sending tracking numbers, dealing with courier mix-ups, sending invoices
  • After sales ad hoc customer calls
  • After sales service: responding to customer non-technical enquiries and complaints
  • Maintaining supplies of stationery and equipment
  • Ad hoc data entry
  • Handling customer service on ecommerce platforms (messages, calls, invoices, returns)

FAQs

Is the position for Customer Service Admin remote or on-site?

The position is on-site in Billingshurst RH14 9SJ.

What is the salary for the Customer Service Admin role?

The salary for this role is GBP 27,000 per annum plus a performance-related bonus.

What are the working hours for this role?

The working hours are Monday to Friday from 8am to 5pm, including a 1-hour lunch break.

What type of company is Clarion Communication Systems?

Clarion Communication Systems is a rapidly growing technology company specializing in sustainable technology hardware within the circular economy.

What types of duties will I be responsible for in this role?

Duties include providing administrative assistance to account managers, handling incoming telephone inquiries, processing sales orders, preparing invoices, and responding to customer queries, among others.

What qualifications are required for this position?

Candidates should have A-Levels or equivalent education, along with excellent administrative, organizational, and communication skills.

Are there opportunities for career advancement in this role?

Yes, as part of a growing company, there may be opportunities for career advancement and development within the organization.

Is there parking available at the workplace?

Yes, there is on-site parking available for employees.

What experience or skills are particularly valued for this position?

Excellent organization, time management, communication skills, strong IT skills (especially Microsoft Office), and a proactive attitude are highly valued.

Will training be provided for this role?

While the job description does not specify, training is typically provided to ensure employees are well-equipped to handle their responsibilities.

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TipTopJob

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Marketing & Advertising
Industry
11-50
Employees
2000
Founded Year

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