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Customer Service Adviser

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The New Homes Group

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Peterborough

AI generated summary

  • You need 12+ months in telephone-based customer service or sales, strong communication skills, accuracy in recording info, Microsoft Office proficiency, and a proven sales and service track record.
  • You will maintain client records, prepare clients for mortgage reviews, provide exceptional service, assist with complex inquiries, and meet learning and development goals.

Requirements

  • Target: Minimum of 12 Months experience in telephone-based customer service or sales environment.
  • Required Knowledge, Skills And Qualifications
  • Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
  • Able to accurately record and assess information in live contact environments.
  • You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
  • You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Responsibilities

  • Initially, a range of mortgage customer service responsibilities including maintaining and updating detailed and accurate client records.
  • Re-engaging and preparing our Lifetime clients for their mortgage review appointment with our Mortgage Advisers.
  • Delivering the highest level of customer service and professionalism to our mortgage customers.
  • Helping customers with increasingly complex mortgage related enquiries as you develop experience.
  • Fulfilling all role-based learning and development objectives.

FAQs

What is the job title for this position?

The job title is Customer Service Advisor.

Is this position full-time or part-time?

This is a full-time permanent role.

Where is the job located?

The position is office-based in Peterborough.

What is the minimum experience required for this role?

A minimum of 12 months experience in a telephone-based customer service or sales environment is required.

What is the starting salary for this position?

The starting salary is £20,500 with potential monthly commission.

How much can I earn in total on target earnings (OTE)?

The OTE is approximately £27,000.

Are there opportunities for career progression?

Yes, there are opportunities to join the Trainee Mortgage Advisor programme or Mortgage Academy based on performance and application.

What are the working hours for this role?

The working hours are Monday to Friday, with a mix of early shifts from 9 AM to 5:30 PM and late shifts from 11 AM to 8 PM weekly. No weekends are required.

When can I expect an interview and start date?

Immediate interviews and start dates are available.

What are the main responsibilities of a Customer Service Advisor?

Responsibilities include mortgage customer service tasks, maintaining accurate client records, re-engaging clients for mortgage reviews, delivering excellent customer service, and handling complex mortgage-related inquiries as you gain experience.

What skills are necessary for this position?

Excellent interpersonal, communication, and listening skills, the ability to record and assess information accurately, proficiency in Microsoft Office, and a proven track record in sales and customer service.

What benefits are offered with this role?

Benefits include a permanent full-time role, extensive induction and ongoing training, 28 days paid holiday plus bank holidays, flexible working hours, opportunities for progression, a contributory workplace pension, staff referral bonuses, death in service cover, free health screening, and beautiful office settings.

How can I apply for this job?

You can apply by forwarding your CV by clicking "Apply Now" or by calling Elliott Pennell at 01206 716060.

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The New Homes Group

Visit our careers page for the latest jobs in property: https://www.tnhggroup.co.uk/careers/

Real Estate
Industry
201-500
Employees
1990
Founded Year

Mission & Purpose

The New Homes Group has the enviable reputation of being the UK’s leading Part Exchange and Assisted Move provider. We specialise in facilitating the sales of new homes working closely with housebuilders, lenders and a nationwide network of estate agents. Offering a leading Part Exchange and Assisted Move Service, we work with most of the top 25 volume housebuilders and many regional housebuilders. We pride ourselves on a specialist knowledge of the new homes market and understand the commercial realities facing housebuilders, whether in a challenging or buoyant market. We also understand the needs of potential customers and we’re fully appreciative of the urgency of timescales involved. As for our experience, we celebrate over 30 years of trading during which we have developed an enviable reputation for delivering the highest standards of services to our housebuilder clients and their customers and proud of our 5 star rating on Trustpilot. Part of The New Homes Group, the UK’s leading new homes specialist.