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Customer Service Advisor

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Sytner Group

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Leicester

AI generated summary

  • You must be customer-focused, target-driven, and a team player with strong communication skills. A flair for engaging customers over the phone is essential. Full training provided.
  • You will handle customer queries about vehicle repairs and servicing, create special experiences over the phone, and engage with customers using excellent communication skills.

Requirements

  • - You will be customer focused, target driven, a team player and always aiming to be the best.
  • - You will have a flair for talking and engaging with internal and external customers over the phone.
  • - You will be a natural at creating special customer experiences over the phone.
  • - You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.
  • - Previous experience is not necessary as full training will be provided.

Responsibilities

  • - Handling numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting for costs on servicing.
  • - Creating special customer experiences over the phone.
  • - Engaging with internal and external customers over the phone.
  • - Providing excellent communication and inter-personal skills.

FAQs

What are the working hours for the Customer Service Advisor position?

The working hours are 40 hours per week, Monday to Friday, with 1 in 3 Saturdays required.

Is previous experience necessary for this role?

No, previous experience is not necessary as full training will be provided.

Where is the Contact Centre located?

The Contact Centre is situated at our Head office near Fosse Park, Leicester.

What type of queries will the Customer Service Advisor handle?

The Customer Service Advisor will handle numerous customer queries, including booking repair work on vehicles and providing costs for servicing.

What benefits does Sytner Group offer?

Sytner Group offers an industry-leading benefits package, including enhanced holiday entitlement, maternity and paternity pay, career development opportunities, high street discounts, and more.

How does Sytner Group support diversity and inclusion?

Sytner Group is committed to creating an equitable environment and welcomes applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, and religion. Adjustments can also be requested during the recruitment process.

What kind of training will be provided to new hires?

Full training will be provided to help new hires develop the necessary skills to carry out their duties effectively.

What is the company culture like at Sytner Group?

Sytner Group values continuous improvement, respects individual contributions, and strives to create a supportive environment where everyone can thrive and reach their full potential.

Is there any recognition for long service within the company?

Yes, there is recognition of long service every 5 years.

Can I work at Sytner Group if I have a disability?

Yes, Sytner Group welcomes applications from individuals with disabilities and is committed to providing reasonable adjustments during the recruitment process.

Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.