FAQs
What are the working hours for the Customer Service Advisor position?
Business hours are Monday to Friday between 08:00 - 17:15, and you will work 37.5 hours per week.
How long is the contract for this position?
This role is a 6 Month Fixed Term Contract starting on the 6th January 2025.
What is the salary for the Customer Service Advisor role?
The salary is £22,542 pro rata.
What kind of experience is required for this position?
We're looking for candidates with a passion for delivering excellent customer service, excellent communication and listening skills, attention to detail, and the ability to explain complex information clearly.
Are there opportunities for career development and additional benefits?
Yes, we offer company-matched pension, life assurance, a cycle2work scheme, and various voluntary benefits designed to suit your lifestyle, along with opportunities to volunteer with charity partners.
Is prior experience in a customer service role necessary?
While prior experience is beneficial, a genuine interest in helping others and a willingness to learn are key attributes we value.
What kind of training will be provided?
We will ensure that you receive training in accordance with PCSE regulations, guidance, and standard operating procedures.
Will I be working in an office or remotely?
This position is home-based, allowing you to work from the comfort of your own home in the UK.
What is the main responsibility of a Customer Service Advisor?
The main responsibility is to deal with inbound customer queries over the telephone and provide excellent service to NHS colleagues by resolving various administrative and payment service queries.
Do we support flexible working?
Yes, we offer the opportunity to work flexibly across multiple disciplines based on the demands of the business.